Amy G Henriquez-Espinoza
Springfield
Summary
Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
Overview
3
3
years of professional experience
Work History
BDC Service Representative
Priority Toyota Springfield
01.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Boosted sales of additional services by effectively communicating the benefits to customers.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
Service Advisor
Priority Toyota Springfield
01.2022 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Cashier
Priority Toyota Springfield
01.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Team Member
Chick-fil-A
01.2021 - 12.2021
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Education
No Degree - Diagnostic Medical Sonography
Northern Virginia Community College
Annandale, VA06.2025
Skills
- Performance Tracking
- Appointment Scheduling
- Call center experience
- Cross-selling strategies
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BDC Service Representative
Priority Toyota Springfield
01.2022 - Current
Service Advisor
Priority Toyota Springfield
01.2022 - Current
Cashier
Priority Toyota Springfield
01.2022 - Current
Team Member
Chick-fil-A
01.2021 - 12.2021
No Degree - Diagnostic Medical Sonography
Northern Virginia Community College
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