Amy N. Funk
Harrisonburg
Summary
Customer Service and Sales Professional with experience handling high-volume inbound calls, appointment scheduling, lead follow-up, and customer account management. Skilled in building customer relationships,solving problems, and providing exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Marketing Admin / Confirmation & Rescheduling Coordinator
Great Eastern Resort Corporation
2023.01 - Current
- Manage high-volume customer communications regarding reservations and scheduling.
- Confirm appointments and resolve scheduling conflicts through phone-based customer interactions.
- Maintain customer and reservation information using Salesforce and internal systems.
- Coordinate with multiple departments to ensure a smooth customer experience.
Remote Inside Sales Representative
Intoxalock
2021.01 - 2022.01
- Took inbound calls from prospective and current customers seeking ignition interlock services.
- Explained state-specific requirements and installation processes.
- Answered questions, addressed concerns, and helped customers choose the services they needed.
- Scheduled and rescheduled installation appointments with partner service centers.
- Worked with installation partners and internal teams to help ensure a smooth customer experience.
- Provided customer support to individuals navigating court-ordered requirements and time-sensitive situations.
House Manager / Outreach Coordinator
Shenandoah Valley Teen Challenge
2018.01 - 2020.01
- Oversaw daily operations and scheduling for 15-20 residents.
- Coordinated outreach activities and maintained organized records and schedules.
- Helped build strong interpersonal relationships while providing support, structure, and accountability.
Education
High School Diploma -
Floyd E. Kellam High School
Virginia Beach, VA2011-04
Skills
- Salesforce CRM
- Inbound Sales
- Customer Service
- Appointment Scheduling
- Account Management
- Lead Follow-Up
- Relationship Building
- Problem Solving
- Conflict Resolution
- Data Entry
- Microsoft Office
- Typing 40 WPM
Timeline
Marketing Admin / Confirmation & Rescheduling Coordinator
Great Eastern Resort Corporation
2023.01 - Current
Remote Inside Sales Representative
Intoxalock
2021.01 - 2022.01
House Manager / Outreach Coordinator
Shenandoah Valley Teen Challenge
2018.01 - 2020.01
High School Diploma -
Floyd E. Kellam High School