Amy N. Funk

Harrisonburg

Summary

Customer Service and Sales Professional with experience handling high-volume inbound calls, appointment scheduling, lead follow-up, and customer account management. Skilled in building customer relationships,solving problems, and providing exceptional service in fast-paced environments.

Overview

years of professional experience

Work History

Marketing Admin / Confirmation & Rescheduling Coordinator

Great Eastern Resort Corporation

01.2023 - Current

Manage high-volume customer communications regarding reservations and scheduling.
Confirm appointments and resolve scheduling conflicts through phone-based customer interactions.
Maintain customer and reservation information using Salesforce and internal systems.
Coordinate with multiple departments to ensure a smooth customer experience.

Remote Inside Sales Representative

Intoxalock

01.2021 - 01.2022

Took inbound calls from prospective and current customers seeking ignition interlock services.
Explained state-specific requirements and installation processes.
Answered questions, addressed concerns, and helped customers choose the services they needed.
Scheduled and rescheduled installation appointments with partner service centers.
Worked with installation partners and internal teams to help ensure a smooth customer experience.
Provided customer support to individuals navigating court-ordered requirements and time-sensitive situations.

House Manager / Outreach Coordinator

Shenandoah Valley Teen Challenge

01.2018 - 01.2020

Oversaw daily operations and scheduling for 15-20 residents.
Coordinated outreach activities and maintained organized records and schedules.
Helped build strong interpersonal relationships while providing support, structure, and accountability.

Education

High School Diploma -

Floyd E. Kellam High School

Virginia Beach, VA

04-2011

Skills

Salesforce CRM
Inbound Sales
Customer Service
Appointment Scheduling
Account Management
Lead Follow-Up

Relationship Building
Problem Solving
Conflict Resolution
Data Entry
Microsoft Office
Typing 40 WPM

Timeline