Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

An Nghiem

Information Technology Student, Part-Time: Waiter/ Cashier/ Loader/ Construction
Annandale

Summary

Dynamic and reliable professional with extensive experience in customer service at ALDI's, excelling in cash register operations and enhancing customer satisfaction. Proven ability to collaborate effectively with teams, demonstrating strong communication skills and organizational expertise. Recognized for streamlining processes and fostering positive customer engagement in fast-paced environments.

Highly experienced Store Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.

Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

4
4
years of professional experience
1
1
Certification
3
3
Languages

Work History

Store Associate

ALDI's
05.2025 - 07.2025
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.

Restaurant Waiter

Silvarado: Great American Restaurants
08.2023 - 09.2024
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Restaurant Waiter

First Watch Daytime Cafe
01.2023 - 07.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Host

Seasons 52
06.2022 - 01.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Cashier

Andy's Pizza & Grill
04.2022 - 06.2022
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Cashier

Urban Plates Restaurant
06.2021 - 06.2022
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Increased sales of promotional items by informing customers about current offers.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Associate of Applied Science - Information Technology

Northern Virginia Community College
Annandale, VA
05.2001 -

Bachelor of Science - Nursing

George Mason University
Fairfax, VA
05.2001 -

Skills

Customer service

Organization

Team collaboration

Effective communication

Reliable and responsible

Adaptable and flexible

Teamwork and collaboration

Positive customer engagement

Organizational skills

Strong communication and interpersonal skills

Analytical thinking

Time management mastery

Certification

Comptia A+ License

Timeline

Comptia A+ License

07-2025

Store Associate

ALDI's
05.2025 - 07.2025

Restaurant Waiter

Silvarado: Great American Restaurants
08.2023 - 09.2024

Restaurant Waiter

First Watch Daytime Cafe
01.2023 - 07.2023

Host

Seasons 52
06.2022 - 01.2023

Cashier

Andy's Pizza & Grill
04.2022 - 06.2022

Cashier

Urban Plates Restaurant
06.2021 - 06.2022

Associate of Applied Science - Information Technology

Northern Virginia Community College
05.2001 -

Bachelor of Science - Nursing

George Mason University
05.2001 -

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An NghiemInformation Technology Student, Part-Time: Waiter/ Cashier/ Loader/ Construction