Ana Laura Romero
Broad Run
Summary
Dynamic communicator who consistently outperforms company goals and expectations. Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
5
5
years of professional experience
Work History
Lara’s Sparkling Maids
House Cleaning
Broad Run
03.2023 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Supervising staff and providing great satisfaction with the end results for clients.
- Cleaning with vision and a specific system
- Providing great satisfaction for all the clients needs.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lifeboost coffee
Operations warehouse manager
Chantilly
09.2023 - 08.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Picking up deliveries every week as needed
- Loading and unloading deliveries
- Label printing and packaging each order to be processed and delivered on time.
Car Salesperson
Carmart VA Inc
Manassas
10.2021 - 03.2022
- Multitasking and prioritization
- Data entry
- Work well as a team problem solver
- Schedule appointments for customers and give them a quality service and explaining the process for buying a vehicle.
- Help translate customers from English to Spanish and vise versa.
- Filing paperwork for vehicles that were sold
- Answering phone calls and transferring to the correct recipient.
- Help with car tags, price tags for vehicles, labeling new vehicles key tags etc.
- Helping with inventory adding expense.
Assistant
KARGAR MOTORS OF MANASSAS
Manassas
02.2020 - 10.2021
- Work with customers providing good customer service
- Directed phone calls, guests, and mail to the appropriate staff members.
- Keep track of files and databases and organize them.
- Interact with customers.
- Entered data into databases accurately and efficiently.
- Archived confidential material using established procedures.
- Greeted visitors, clients and guests in a professional manner.
- Assisting HR with anything that needs to be done
Education
Profesional Hairstylist - Cosmetology
PR Partners Academy
Manassas, VA01.2018
High School -
Stonewall Jackson
Manassas, VA01.2004
Skills
- Bilingual Spanish/English
- Customer service
- Organization and efficiency
- Multi-line telephone skills
- Document control
- Data entry
- Scheduling appointments
- Bilingual support
- Inventory management
- Problem solving
- Team collaboration
- File organization
Timeline
Lifeboost coffee
Operations warehouse manager
09.2023 - 08.2024
Lara’s Sparkling Maids
House Cleaning
03.2023 - Current
Car Salesperson
Carmart VA Inc
10.2021 - 03.2022
Assistant
KARGAR MOTORS OF MANASSAS
02.2020 - 10.2021
Profesional Hairstylist - Cosmetology
PR Partners Academy
High School -
Stonewall Jackson