ANA MENDEZ
Lynchburg
Summary
Bilingual (English/Spanish) customer service and administrative support professional with experience in hospital admissions support, sensitive patient interactions, and accurate documentation. Strong phone communication, scheduling, and follow-through with a calm, professional approach. Recently, I permanently relocated to the Lynchburg, VA, area and am available for a stable, full-time, and in-person role.
Overview
2
2
years of professional experience
Work History
Sales Representative
Southeastern Publications
Miami
08.2023 - 07.2024
- Managed daily client communication by phone and email, clarified needs, and guided next steps
- Scheduled follow-ups and maintained accurate notes to ensure timely outreach and resolution
- Prepared contracts and coordinated client materials with attention to detail and deadlines
- Built strong rapport, handled questions professionally, and supported long-term client satisfaction
Psychology Specialty Technician
Behavioral Health Center, Tallahassee Memorial Hospital
Tallahassee
02.2023 - 08.2023
- Assisted with admissions paperwork and unit orientation, ensuring information was complete and accurate
- Obtained and updated patient information while maintaining professionalism and discretion
- Supported staff by maintaining documentation and helping coordinate daily unit flow
- Communicated calmly with patients and families in sensitive situations, relaying needs to the care team
Freelance Artist
Self-Employed
Tallahassee
07.2022 - 02.2023
- Managed client scheduling, updates, payments, and issue resolution through consistent communication
- Maintained accurate records and ensured reliable follow-through on deadlines and deliverables
- Provided a supportive customer experience through clear expectations and professionalism
Education
Bachelor of Science - Psychology, General Business
Florida State University
Tallahassee, FL07.2021
Associate in Arts with Honors -
Tallahassee Community College
Tallahassee, FL12.2019
Skills
- Appointment scheduling
- Call handling (inbound/outbound)
- Patient intake support
- Patient registration paperwork
- Confirmations and reminders
- Rescheduling
- Message taking
- Documentation accuracy
- Data entry
- Confidential information handling
- Customer service
- De-escalation
- Team collaboration
- Basic medical terminology
- English-Spanish communication
Volunteer Experience
Medical Brigade Translator, Honduras, 06/01/22-08/31/22,
- Worked with a local church to provide english to spanish interpretation for medical staff and patients during clinical services.
- Supported patient understanding and comfort through clear communication and professionalism
Languages
- English, Fluent
- Spanish, Fluent
Relocation And Career Break
Relocation and RV Travel (Full-Time), 07/01/24-12/31/25
- Traveled nationwide while managing logistics, scheduling, budgeting, and long-range planning. Now permanently based near Lynchburg, VA and ready for a long-term position.
Timeline
Sales Representative
Southeastern Publications
08.2023 - 07.2024
Psychology Specialty Technician
Behavioral Health Center, Tallahassee Memorial Hospital
02.2023 - 08.2023
Freelance Artist
Self-Employed
07.2022 - 02.2023
Bachelor of Science - Psychology, General Business
Florida State University
Associate in Arts with Honors -
Tallahassee Community College