Ana Moreno Roa
Popeyes® Louisana Kitchen
FREDERICKSBURG
1
year of professional experience
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Work History
Cashier
2 Months- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Adhered to food safety regulations, ensuring compliance during food preparation and service.
- Engaged in training sessions to improve product knowledge and customer service skills.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Inventory Specialist
1 Month- Monitored inventory levels to ensure product availability and minimize stock discrepancies.
- Utilized inventory management systems to track stock movements and streamline replenishment processes.
- Conducted regular audits to verify inventory accuracy and identify potential issues proactively.
- Collaborated with team members to optimize storage solutions and enhance warehouse organization.
- Performed data entry and completed proper paperwork.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Cashier
3 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu inquiries, providing recommendations to enhance dining experience.
- Maintained cleanliness and organization of work area to support operational efficiency.
- Handled cash register operations, ensuring correct change distribution and transaction accuracy.
- Collaborated with team members to streamline service delivery during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma
Skills
Attention to detail
Shipping and receiving
Inventory tracking/Stocking and organization
Heavy lifting
Basic math
Digital and physical counts
Crisis management
Customer focused
Sales support
Public speaking
Time management
Timeline
Cashier
Popeyes® Louisana Kitchen
06.2026 - CurrentRead More
Inventory Specialist
Victoria Secret
02.2026 - 03.2026Read More
Cashier
Burger King
10.2025 - 01.2026Read More
Courtland High School
High School Diploma
Read More