Anam Tahir

Adrieved Goals in 2025

•

Promoted to a senior role

Increased customer satisfaction (CSAT) scores through effective follow-up and support strategies.

Resolved escalated callback issues, enhancing customer satisfaction and retention.

Delivered constructive feedback that improved team efficiency by updating email templates.

Followed up with the residents and the Leasing Office within SLA's

Connected with Gables Partnership for resolving the Complex Community Concerns for the residents

Practiced active listening techniques during team meetings to enhance communication.

Trained and shadowed peers as well as new hires

Improved at making connections with residents

Developed better networking skills

Adhered to scheduled break times

Provided Feedback to the Leadership to refine support strategies

• Maintained friendly and professional customer interactions.
• Processing ACH and debit cards,courtesy pay,NSF and returned items,and periodic payments.
• Managed over 50 customer calls per day and Increased sales by 10%.
• Executed wire transfers, stop payments, and account transfers.
• Counted, verified, and handled bank deposits
• Established rapport with new clients to increase satisfaction and loyalty.
• Handled various accounting transactions.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support
• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
• Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service
• Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously
• Connected with customers to address questions and resolve issues through phone and email
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues
• Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery
• Contributed ideas and practical solutions to support process improvement efforts
• Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador
• Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery
• Rolled out software updates and applied server patches to thwart threats from penetrating networks
• Upsold products and services to increase company revenue 45% beyond targets

• Manage and resolve customer complaints
• Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail
• Provide product and service information to customers
• Document all call information according to standard operating procedures
• Research, identify and resolve customer complaints using applicable software
• Research required information using available resources
• Upsold products and services to increase company revenue 55% beyond targets

• Prepare classroom equipment and instructional materials for lessons
• Perform recordkeeping duties associated with classroom including attendance and grade calculation
• Instruct 20 students in proper classroom procedures and behavior
• Collaborate with teachers and parents on a regular basis regarding student progress
• Adapt instructional materials as necessary to meet special education guidelines.
• Monitored and reported student progress and development, offering mentoring as needed.

• Assisted customers with inquiries and located specific items to enhance shopping experience
• Helped customers complete purchases, locate items and join reward programs
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
• Identified customer needs and provided tailored product recommendations to boost sales
• Increased sales by offering advice on purchases and promoting additional products
• Delivered friendly service and support to foster customer loyalty and satisfaction
• Stocked and tagged 50 shelves with merchandise daily
• Answered questions about store policies and addressed customer concerns