Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anandy Gomez

Norfolk

Summary

Dynamic and results-driven professional with extensive experience at De Rican Chef Restaurant, excelling in staff training and customer service management. Proven ability to enhance team performance and optimize workflows, ensuring exceptional dining experiences. Strong leadership and effective conflict resolution skills contribute to a positive atmosphere and high customer satisfaction.

Overview

7
7
years of professional experience

Work History

Server Assistant Manager

De Rican Chef Restaurant
01.2024 - Current
  • Supervised daily operations to ensure exceptional service and customer satisfaction.
  • Trained and mentored server staff on best practices and menu knowledge.
  • Developed efficient workflows to enhance team performance and reduce wait times.
  • Coordinated with kitchen staff to ensure timely food preparation and delivery.
  • Resolved customer complaints effectively, ensuring positive dining experiences.
  • Analyzed service patterns to optimize staffing levels during peak hours.
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.

Delivery Driver

Amazon
08.2024 - 01.2025
  • Delivered packages efficiently while adhering to safety protocols and traffic regulations.
  • Maintained accurate delivery logs and customer records for operational consistency.
  • Provided exceptional customer service, resolving issues promptly to enhance client satisfaction.
  • Implemented route optimization strategies to reduce delivery time and improve efficiency.
  • Conducted vehicle inspections to ensure compliance with maintenance standards and safety regulations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.

Construction Painter

Staffing Agency
02.2018 - 12.2023
  • Prepared surfaces for painting by cleaning, sanding, and applying primer as needed.
  • Applied paint using brushes, rollers, and sprayers to achieve high-quality finishes.
  • Managed inventory of painting supplies, ensuring availability of necessary materials for projects.
  • Collaborated with team members to complete projects within designated timelines and quality standards.

Education

Granby High School
Norfolk, VA

Skills

  • Staff training and development
  • Sanitation standards
  • Food safety compliance
  • Task delegation
  • Employee scheduling
  • Guest service
  • Customer service management
  • Shift planning
  • Assignment delegation
  • Strong leadership
  • Teamwork

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Delivery Driver

Amazon
08.2024 - 01.2025

Server Assistant Manager

De Rican Chef Restaurant
01.2024 - Current

Construction Painter

Staffing Agency
02.2018 - 12.2023

Granby High School

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Anandy Gomez