Ananye Payne
Tappahannock,VA
Summary
Proven leader with a strong background in corrections and customer service, exemplified during tenure at Haynesville Correctional Center. Excelled in emergency management and relationship building, significantly enhancing facility safety and team cohesion. Demonstrates exceptional problem-solving and communication skills, driving positive outcomes and fostering a secure, rehabilitative environment.
Overview
5
5
years of professional experience
Work History
Corrections Officer
Haynesville Correctional Center
05.2022 - 12.2024
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
- Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Supported mental health initiatives within the institution by working closely with psychological services personnel to identify and address inmate concerns or needs.
- Routinely counted inmates and in response to potential security breaches.
- Authored incident reports for management on violations and discrepancies.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Maintained precise records by thoroughly documenting daily activities, medical concerns, and incidents.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Made rounds at specified intervals and conducted head counts and roll calls.
Front Desk Associate
Holiday Inn Express Hotel
Tappahannock, Virginia
03.2022 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered guest questions and offered referrals to local points of interest.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Lead Sales Associate
Dollar General
Kinsale, Virginia
01.2020 - 06.2020
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed and maintained knowledge of current sales and promotions.
- Performed inventory control procedures to manage stock.
- Processed and stocked merchandise in accordance with store standards.
- Handled cash register operations and customer transactions to process payments.
- Trained new sales associates to ensure consistent performance across the team.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Delivered excellent customer service for repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
High School Diploma -
Washington & Lee High School
Montross, VA 05.2001 -
Skills
Emergency management
Physical fitness
Crime prevention
Verbal communication
Leadership qualities
Relationship building and management
Motivational skills
Coaching
Security procedures
Staff management
Patrol techniques
Trained in defensive tactics
Integrity and honesty
File and record maintenance
Booking procedures
Inmate supervision
Continuing education
Emergency response
Criminal law
Records management
Assertiveness
Policy enforcement
Restraint techniques
De-escalation techniques
First aid training
Product knowledge
Negotiation
Firearm operations trained
Observation
Self-defense tactics
Mental health awareness
First aid and CPR certified
Correctional facility procedures
Excellent problem solver
Accountability
Work detail oversight
Problem-solving abilities
Multitasking Abilities
Firearms training
Excellent communication
Teamwork and collaboration
Time management
Teamwork
Strategic planning and organization
Conflict resolution skills
Safety
Facility security
Cultural sensitivity
Timeline
Corrections Officer
Haynesville Correctional Center
05.2022 - 12.2024
Front Desk Associate
Holiday Inn Express Hotel
03.2022 - 05.2022
Lead Sales Associate
Dollar General
01.2020 - 06.2020
High School Diploma -
Washington & Lee High School
05.2001 -
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