Anastasia Suyas
Newport News
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer service, Restaurant and Remodeling industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Server/Bartender Assistant
SATÉ
09.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server /Cocktail Bartender
Mango Mangeaux
09.2021 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
JTS Bar And Grill
04.2021 - 09.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Scheduled numerous reservations and managed seating arrangements simultaneously while maintaining calm with professional demeanor.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Claims Processor
WPS Health Solutions
02.2020 - 05.2021
- Investigated properties to determine extent of damage and estimate repair costs.
- Evaluated accuracy and quality of data entered into agency management system.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Server
Red Lobster
01.2020 - 01.2021
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
Retail Sales Associate
DTLR
06.2015 - 02.2020
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Supported loss prevention goals by monitoring shopper behavior.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
Maximus
08.2017 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Remodeling Crew Member
Walmart
06.2016 - 10.2016
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
- Provided first class customer service to meet all deadlines with guaranteed satisfaction.
- Organized materials, tools and equipment to supply team members.
- Maintained team safety by controlling traffic around and within site.
- Worked in team environment to maintain high levels of productivity.
Education
High School Diploma -
Bethel High School
Hampton, VA06.2016
Skills
- Team Player
- Special Requests and Substitutions
- Order Accuracy and Delivery
- Cool Under Pressure
- Specials Promotion and Upselling
- Conflict and Complaint Resolution
- High Volume Dining
- Staff Training
- Menu Memorization and Presentation
- High Energy and Stamina
- Multitasking and Prioritization
- De-escalation Techniques
- Inbound and Outbound Calling
- Product Knowledge
- Locating Merchandise
- Adaptable and Flexible
Timeline
Server/Bartender Assistant
SATÉ
09.2023 - 01.2025
Server /Cocktail Bartender
Mango Mangeaux
09.2021 - 09.2023
Server
JTS Bar And Grill
04.2021 - 09.2021
Claims Processor
WPS Health Solutions
02.2020 - 05.2021
Server
Red Lobster
01.2020 - 01.2021
Customer Service Representative
Maximus
08.2017 - 01.2019
Remodeling Crew Member
Walmart
06.2016 - 10.2016
Retail Sales Associate
DTLR
06.2015 - 02.2020
High School Diploma -
Bethel High School
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