Anayzia Jenkins
Hampton,VA
Summary
Developed strong patient care techniques and effective communication skills in fast-paced dental environment. Demonstrates proficiency in administrative duties such as scheduling and record-keeping, as well as clinical tasks like assisting with dental procedures. Seeking to leverage these versatile skills in transitioning to new field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Assisting Student
Todays Dental Assisstant
01.2025 - Current
- Dental Terminology
- Anatomy
- Four Handed Dentistry
- Instrument Knowledge and Transfer
- Isolation
- Sterilization,Equipment Usage and Maintenance
- Radiology Theory,Practice and Safety
- Amalgam and Composite Procedures
- Crown and Bridge /Procedures including Fabrications of Temporary Crowns
- Impression Materials including Alginate
- Pouring and Trimming Stone Models
- Endodontic Procedures
- Oral Surgery Procedures
- Periodontics including Coronal Polishing and Fluoride Treatments
- Pediatric Dentistry
- Orthodontic Dentistry
- OSHA Guidelines
- HIPPA Regulations
Lead Program Leader
City Of Hampton
09.2017 - Current
- Assisted in planning, organizing and implementing program activities in accordance with selected curricula to support program goals and incorporate needs and interests of members.
- Followed code of conduct and employee handbook, supporting colleagues, sharing duties and actively participating in meetings.
- Built recruitment and retention plans to maintain full roster of program participants.
- Established clear policies for handling emergency behavioral, illness and injury incidents.
- Worked with senior case managers to coordinate team development activities and trainings.
- Strengthened academic, social and physical education program offerings for area youth.
- Helped develop monthly schedules and assignments.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Provided outstanding coaching to team of 10 employees and 52 students which boosted morale within department.
Customer Service Representative
The Faneuil Group
05.2013 - 09.2017
- .Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated professionally with colleagues, freelancers and clients.
- Processed invoices each weeks and mailed documentation to clients.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded proactively and positively to rapid change.
- Resolved issues over phone with customers daily.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and updated databases to handle customer data.
- Effective liaison between customers and internal departments.
- Led customer service projects to address and achieve key business objectives.
- Managed customer service budgets for cost-effective staff and resource allocation.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Education
Certificate -
Today's Dentist Dental Assisting School
Williamsburg, VA03-2025
High School Diploma -
Kecoughtan High School
Hampton, VA06-2001
Skills
- Medicine & Dentistry, Oral Hygiene & Health, Dental Procedures, Patient Health Records, Process Efficiency
Accomplishments
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved Results through effectively helping with multiple tasks given.
Certification
- Dental Assisting Certified
- X-ray Certified
- CPR Certified
Timeline
Dental Assisting Student
Todays Dental Assisstant
01.2025 - Current
Lead Program Leader
City Of Hampton
09.2017 - Current
Customer Service Representative
The Faneuil Group
05.2013 - 09.2017
Certificate -
Today's Dentist Dental Assisting School
High School Diploma -
Kecoughtan High School
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