ANDRE J. BURNETT
Chesapeake
Summary
Detail-oriented Systems Analyst with 4+ years of experience supporting IT implementations, process improvements, system testing, and user support across multi-site environments. Skilled in gathering requirements, documenting workflows, preparing BRDs, and supporting QA/UAT testing during system upgrades. Hands-on experience with Microsoft 365, Azure, Active Directory, ServiceNow, Power BI, and SQL. Known for improving daily operations, supporting users through system changes, and creating clear, accurate documentation. Currently completing an MBA, bringing a strong blend of technical understanding and business insight.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Systems Analyst / Systems Administrator
ECPI University
10.2022 - Current
- Gather requirements, analyze gaps, and prepare BRDs to support new system features and workflow improvements across multiple campuses.
- Map business processes and create workflow diagrams to support communication with users, developers, and leadership.
- Support QA/UAT testing by reviewing system behavior, identifying issues, documenting findings, and validating fixes before deployment.
- Coordinate with vendors on system upgrades, integrations, troubleshooting, and planned changes.
- Build Power BI dashboards to track uptime, service trends, and operational KPIs.
- Administer Azure, Microsoft 365, and Active Directory to ensure secure and efficient operations.
- Provide user training and onboarding for new or updated systems.
- Use ServiceNow to analyze ticket trends, recommend workflow improvements, and document system changes.
- Maintain accurate documentation including BRDs, workflow maps, procedures, and change logs.
Help Desk Analyst / Technical Support Specialist
Pivot Point Consulting (Vaco Company)
05.2022 - 09.2022
- Supported clinical and business systems by analyzing incident trends and documenting recurring issues.
- Assisted with requirements for secure VPN access and MFA workflows.
- Managed user access and endpoint security under HIPAA and PII guidelines.
- Produced reports to support operational decision-making.
- Documented root causes and corrective actions for workflow improvements.
General Clerk III (Defense Contractor)
General Dynamics Information Technology
11.2018 - 05.2022
- Maintained documentation, data logs, workflow tracking, and compliance reporting for NAVSEA and C4I programs.
- Prepared technical reports and ensured documentation accuracy per DoD standards.
- Supported analysts and engineers by organizing system records, schedules, and audit-ready materials.
- Assisted with workflow improvements by reviewing data and supporting cross-functional efforts.
Education
MBA - Business Administration
ECPI University
Virginia Beach, VA11.2025
A.A.S. - Computer Information Science (Software Development)
ECPI University
Virginia Beach, VA05.2022
Skills
- Requirements gathering, process mapping, workflow documentation, BRDs, and process improvement
- System implementations, multi-site support, QA/UAT testing, post-deployment support, user training
- Power BI, SQL, advanced Excel, ServiceNow, and Visio
- Microsoft 365, Azure, Active Directory, Intune, Meraki, application support
- Basic understanding of CSV/XML data and common file transfer methods
Certification
- Eligible for Public Trust / Secret Clearance
- Security+ (In Progress)
PROFESSIONAL DEVELOPMENT
Ethical Hacking Club – ECPI University (2019–2020)
Timeline
Systems Analyst / Systems Administrator
ECPI University
10.2022 - Current
Help Desk Analyst / Technical Support Specialist
Pivot Point Consulting (Vaco Company)
05.2022 - 09.2022
General Clerk III (Defense Contractor)
General Dynamics Information Technology
11.2018 - 05.2022
A.A.S. - Computer Information Science (Software Development)
ECPI University
MBA - Business Administration
ECPI University