Andrea Anderson
Boykins
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Recent graduate with foundational knowledge in Licensed Practical Nursing and hands-on experience gained through academic work, clinicals, and preceptorship. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
10
10
years of professional experience
Work History
LPN
Greensville Correctional Center
11.2024 - 03.2025
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Cared for wounds, provided treatments, and assisted with procedures.
- Provided emergency care to inmates by responding promptly to medical emergencies within the facility.
- Administered medications and treatment to patients and monitored responses.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
LPN
Waverly Rehabilitation Center
09.2024 - 10.2024
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Cared for wounds, provided treatments, and assisted with procedures.
USAA Banking
Teleperformance USA
03.2023 - 12.2023
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.
Medical Records Clerk
Greensville Correctional
12.2018 - 03.2020
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Cashier
Walmart
08.2017 - 09.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
Cashier/Shelf Stocker
Dollar General
08.2015 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
LPN Diploma -
Paul D Camp Community College
Suffolk, VA07-2024
Nurse AIDE Certificate - Nursing
Paul D Camp Community College
Franklin, VA05.2021
High School Diploma -
Southampton High School
06.2015
Skills
- Customer Service
- Customer Assistance
- Teamwork and collaboration
- Work Ethic and Integrity
- Friendly, positive attitude
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Professionalism and Courtesy
- Conflict Resolution
- Product Knowledge
Pofessional Activities
Medical Surgical Clinical rotation 01/2024- 06/2024
Mental Health Clinical rotation 03/2024-05/2024
Long Term Care clinical rotation 01/2024-05/2024
ED Department clinical rotation 01/2024-05/2024
OB Clinical rotation 01/2024-03/2024
Pediatric Clinical Rotation 01/2024-05/2024
Attend Banking conferences and meetings
Attend HIPPA training
Timeline
LPN
Greensville Correctional Center
11.2024 - 03.2025
LPN
Waverly Rehabilitation Center
09.2024 - 10.2024
USAA Banking
Teleperformance USA
03.2023 - 12.2023
Medical Records Clerk
Greensville Correctional
12.2018 - 03.2020
Cashier
Walmart
08.2017 - 09.2018
Cashier/Shelf Stocker
Dollar General
08.2015 - 07.2016
High School Diploma -
Southampton High School
LPN Diploma -
Paul D Camp Community College
Nurse AIDE Certificate - Nursing
Paul D Camp Community College
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