Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Armstrong

Gretna

Summary

Obtain a position as a team-player in a people-oriented organization where I can maximize my experience in a challenging environment to achieve the corporate goals.

Overview

15
15
years of professional experience

Work History

Emergency Medical Technician

Delta Response Team
06.2025 - Current
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
  • Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Reduced response times by effectively coordinating with dispatchers and following established protocols.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.

Foundever - Cox
09.2022 - 12.2023
  • Technical support
  • Sales
  • Customer support

Subscriber Customer Service

Convergys – OnStar
05.2016 - 03.2018
  • Emergency Medical Dispatch
  • IAED Advanced Emergency Medical Dispatch Certified 2016-2018 (expired)

SIC/MedTech/CNA

The Meadows of Rockwell
09.2015 - 01.2016
  • Dispense oral, inhalation and topical medications to patients
  • Monitor patients vital signs
  • Calculate medication dosages
  • Record medication and dosage given for day on paper MAR
  • Report abnormal changes or patterns to RN Supervisor/Physician
  • Make beds and perform light housekeeping duties.
  • Assist with ADL’s
  • Bathing
  • Toileting
  • Dressing
  • Transfer
  • Feeding

Brookdale Virginia Beach
11.2014 - 04.2015
  • Assist patients with ADL’s
  • Bathing
  • Toileting
  • Dressing
  • Transfer
  • Feeding

SIC/MedTech/CNA

Mt Pleasant House
12.2013 - 05.2014
  • Dispense oral, inhalation and topical medications to patients
  • Monitor the patient's vital signs

Store Clerk

Sandys One Stop
05.2013 - 12.2013
  • Customer Service
  • Stock/Front Shelves
  • Cash Handling
  • Close shift/store

Certified Nursing Assistant

Bayada Home Health Care
07.2013 - 10.2013
  • Assist patients with ADL’s
  • Bathing
  • Toileting
  • Dressing
  • Transfer
  • Feeding
  • Prepare and serve meals.
  • Report abnormal changes or patterns to nursing staff.
  • Make beds and perform light housekeeping duties.

CVS Caremark Contract

Connexions
09.2011 - 05.2012
  • Assist members with prescription refills
  • New Prescriptions
  • Appeals
  • Billing
  • United Health Care Medicare Prescription Drug Plan Contract
  • Annual Enrollment Oct 2011 – Dec 2012

Delivery Driver

Papa John’s
02.2011 - 09.2011
  • Food handling
  • Customer Service
  • Cash Handling
  • Food Prep

Education

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA

EMT - undefined

Danville Area Training Center
05.2025

Nursing Aide I Training - undefined

HPE Institute
01.2012

Skills

  • Proficient in:
  • Typing – 60WPM
  • Microsoft Office
  • MS Excel
  • MS Word
  • MS Access
  • Outlook; Outlook Express
  • Quicken

Timeline

Emergency Medical Technician

Delta Response Team
06.2025 - Current

Foundever - Cox
09.2022 - 12.2023

Subscriber Customer Service

Convergys – OnStar
05.2016 - 03.2018

SIC/MedTech/CNA

The Meadows of Rockwell
09.2015 - 01.2016

Brookdale Virginia Beach
11.2014 - 04.2015

SIC/MedTech/CNA

Mt Pleasant House
12.2013 - 05.2014

Certified Nursing Assistant

Bayada Home Health Care
07.2013 - 10.2013

Store Clerk

Sandys One Stop
05.2013 - 12.2013

CVS Caremark Contract

Connexions
09.2011 - 05.2012

Delivery Driver

Papa John’s
02.2011 - 09.2011

EMT - undefined

Danville Area Training Center

Nursing Aide I Training - undefined

HPE Institute

Bachelor of Science - Psychology

Liberty University

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Andrea Armstrong