Andrea Franzen
Ruther Glen,VA
Summary
At Kings Dominion Amusement Park, I excelled as a Food and Beverage Area Supervisor, significantly reducing employee turnover by nurturing a positive environment and encouraging professional growth. My expertise in team management and operational efficiency boosted customer satisfaction and ensured seamless daily operations. My leadership not only fostered team cohesion but also enhanced safety and quality control.
Overview
6
6
years of professional experience
Work History
Food and Beverage Area Supervisor
Kings Dominion Amusement Park
06.2018 - Current
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
Associate of Science - Criminal Justice
Suffolk County Community College
Selden, NYHigh School Diploma -
Caroline High School
Milford, VA05-2020
Skills
- Team Management
- Task Delegation
- Employee Performance Management
- Operational Efficiency
- Quality Control
- Work planning and scheduling
- Customer service oversight
- Employee Engagement
- Company policy implementation
- Leadership Development
- Multitasking and Prioritizing
- Team Building and Motivation
- Scheduling and Time-Tracking
- Goal Setting and Achievement
- Superior Work Ethic
- Flexible Work Schedule
- Relationship Building
- Performance monitoring
- Handling Complaints
- Decision-Making
Timeline
Food and Beverage Area Supervisor
Kings Dominion Amusement Park
06.2018 - Current
Associate of Science - Criminal Justice
Suffolk County Community College
High School Diploma -
Caroline High School
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