Andrea Gracey
Fredericksburg
Summary
Dynamic Practice Manager with a proven track record at Heartland Dental, excelling in schedule management and patient advocacy. Enhanced practice revenue through strategic cost reductions and compliance with HIPAA and OSHA regulations. Fostered a collaborative team environment, driving quality control and improving workflows to optimize patient care and operational efficiency.
Overview
23
23
years of professional experience
Work History
Practice Manager
Heartland Dental
Fredericksburg, VA
08.2018 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Dental Assistant
Neibauer Dental
Fredericksburg, VA
08.2007 - 12.2013
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Soldier
US Army
10.2001 - 06.2007
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
Education
Northern Virginia Community College
Annandale, VAUSARMY
Ft.Sam Houston Ben Davis High School
Indianapolis, INSkills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Payroll administration
- HIPAA and OSHA regulations
Timeline
Practice Manager
Heartland Dental
08.2018 - Current
Dental Assistant
Neibauer Dental
08.2007 - 12.2013
Soldier
US Army
10.2001 - 06.2007
Northern Virginia Community College
USARMY
Ben Davis High School