Andrea Gracey
Fredericksburg
Summary
Dynamic Practice Manager with a proven track record at Heartland Dental, excelling in schedule management and patient advocacy. Enhanced practice revenue through strategic cost reductions and compliance with HIPAA and OSHA regulations. Fostered a collaborative team environment, driving quality control and improving workflows to optimize patient care and operational efficiency.
Overview
23
23
years of professional experience
Work History
Practice Manager
Heartland Dental
08.2018 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Dental Assistant
Neibauer Dental
08.2007 - 12.2013
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Soldier
US Army
10.2001 - 06.2007
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
Education
Northern Virginia Community College
Annandale, VAUSARMY
Ft.Sam Houston Ben Davis High School
Indianapolis, INSkills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Payroll administration
- HIPAA and OSHA regulations
Timeline
Practice Manager
Heartland Dental
08.2018 - Current
Dental Assistant
Neibauer Dental
08.2007 - 12.2013
Soldier
US Army
10.2001 - 06.2007
Northern Virginia Community College
USARMY
Ben Davis High School
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