Andrea Hayes
Hampton
Summary
Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Overview
23
23
years of professional experience
2000
2000
years of post-secondary education
Work History
CNA
Care Advantage, Inc.
Newport
06.2023 - Current
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort for residents.
- Monitored vital signs and documented changes to maintain accurate health records and support care plans.
- Collaborated with healthcare teams to implement personalized care strategies, enhancing patient well-being and recovery.
- Trained new staff on safety protocols and best practices, promoting a culture of compliance and quality care.
- Assisted in mobility and transport of patients, ensuring safety and dignity during transfers and activities.
- Engaged with patients and families to address concerns, fostering a supportive and trustworthy environment.
- Maintained cleanliness and organization of patient areas, promoting hygiene and safety standards throughout the facility.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Administered medications under supervision of a licensed nurse.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supported non-ambulatory residents in range of motion exercises.
Registered Medication Aide
Harmony on the peninsula
Newport News
06.2023 - 04.2024
- Administered medication accurately and timely, ensuring compliance with safety protocols and enhancing patient care quality.
- Monitored patient health status and reported changes promptly, contributing to effective care planning and intervention.
- Assisted nursing staff with patient assessments and daily care routines, fostering a collaborative healthcare environment.
- Trained and mentored new staff on medication administration procedures, enhancing team performance and patient safety.
- Participated in quality improvement initiatives, identifying areas for enhancement in medication management processes.
- Maintained up-to-date knowledge regarding new drugs, their interactions, contraindications, dosages.
- Demonstrated excellent customer service skills when interacting with patients or families.
- Provided education about drug actions, interactions, side effects and proper storage instructions to family members.
- Provided support for clinical research projects related to medication usage within the facility.
- Assisted in the development and implementation of individualized care plans for each resident.
- Identified adverse reactions or side effects of drugs, and reported them promptly to the supervisor.
- Ensured proper disposal of expired medications according to regulatory guidelines.
- Instructed patients on proper use of their medications including potential side effects and interactions with other drugs or foods.
- Assisted in administering medications to residents as prescribed by physicians.
- Promoted a safe environment for patients receiving medication services.
- Assisted nurses in performing treatments such as topical ointments or inhalers as needed.
- Collaborated closely with interdisciplinary team members in providing patient care.
- Participated in ongoing training sessions related to new drugs, techniques or updates on existing drugs, procedures.
- Adhered to established policies and procedures for administering medications.
- Performed inventory control duties such as restocking supplies as needed.
- Conducted monthly audits of controlled substances logs and narcotic counts, ensuring compliance with state regulations.
- Prepared and administered medication to residents per physician's orders.
- Observed changes in resident's condition and reported any changes to nursing staff.
- Provided guidance and assistance with self-medication programs for residents.
- Verified accuracy of medication dosage prior to administration.
- Obtained, recorded and reported patient vital signs for medication administration.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Preparedvarious medications per shift to distribute to patients orally, topically, or through inhalation.
- Researched medications to better understand properties and interactions with other drugs.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Leveraged medication expertise to accurately enter medications and supplies into computer system.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Promoted clean and sanitary environment by maintaining department equipment.
- Followed protocols for disposing of expired or unused medications safely.
- Assisted in updating patient care plans with medication changes and observations.
- Assisted patients with activities of daily living, including medication reminders.
- Completed continuing education to stay updated on medication administration practices.
- Administered prescribed medications to patients and maintained related medical records under supervision.
- Ensured compliance with state and federal regulations regarding medication administration.
- Worked collaboratively with healthcare team to coordinate patient care services.
- Provided support and assistance to nursing staff with patient care activities.
Registered Medication Aide
Devonshire at common wealth
Hampton
06.2022 - 02.2023
- Administered medication accurately and timely, ensuring compliance with safety protocols and enhancing patient care quality.
- Monitored patient health status and reported changes promptly, contributing to effective care planning and intervention.
- Assisted nursing staff with patient assessments and daily care routines, fostering a collaborative healthcare environment.
- Maintained accurate medication records and documentation, supporting regulatory compliance and improving operational efficiency.
- Trained and mentored new staff on medication administration procedures, enhancing team performance and patient safety.
- Collaborated with multidisciplinary teams to develop personalized care plans, ensuring holistic treatment for residents.
- Implemented infection control measures and maintained a clean environment, prioritizing patient safety and health standards.
- Participated in quality improvement initiatives, identifying areas for enhancement in medication management processes.
- Maintained up-to-date knowledge regarding new drugs, their interactions, contraindications, dosages.
- Demonstrated excellent customer service skills when interacting with patients or families.
- Provided education about drug actions, interactions, side effects and proper storage instructions to family members.
- Provided support for clinical research projects related to medication usage within the facility.
- Assisted in the development and implementation of individualized care plans for each resident.
- Maintained accurate records of all medications dispensed to residents.
- Instructed patients on proper use of their medications including potential side effects and interactions with other drugs or foods.
- Assisted in administering medications to residents as prescribed by physicians.
- Assisted nurses in performing treatments such as topical ointments or inhalers as needed.
- Collaborated closely with interdisciplinary team members in providing patient care.
- Participated in ongoing training sessions related to new drugs, techniques or updates on existing drugs, procedures.
- Adhered to established policies and procedures for administering medications.
- Performed inventory control duties such as restocking supplies as needed.
- Conducted monthly audits of controlled substances logs and narcotic counts, ensuring compliance with state regulations.
- Prepared and administered medication to residents per physician's orders.
- Observed changes in resident's condition and reported any changes to nursing staff.
- Provided guidance and assistance with self-medication programs for residents.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Preparedvarious medications per shift to distribute to patients orally, topically, or through inhalation.
- Performed wellness observations, documenting side effects for clinical follow-up.
- Researched medications to better understand properties and interactions with other drugs.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Liaised with nursing staff to prepare and administer prescribed medications to patients.
- Promoted clean and sanitary environment by maintaining department equipment.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Followed protocols for disposing of expired or unused medications safely.
- Assisted in updating patient care plans with medication changes and observations.
- Assisted patients with activities of daily living, including medication reminders.
- Completed continuing education to stay updated on medication administration practices.
- Administered prescribed medications to patients and maintained related medical records under supervision.
- Ensured compliance with state and federal regulations regarding medication administration.
- Participated in team meetings to discuss patient care and medication management strategies.
- Coordinated with pharmacists to clarify prescriptions and ensure proper medication dispensing.
- Provided support and assistance to nursing staff with patient care activities.
- Monitored patient vital signs and responded to emergencies as needed.
- Assisted with the storage, distribution, and management of medication inventory to ensure availability.
- Maintained a clean and safe environment in the medication preparation area.
- Prepared and administered oral, topical, and injectable medications as directed by healthcare providers.
- Conducted regular audits of medication administration records for compliance with regulations.
- Educated patients on medication purposes, dosages, and potential side effects.
- Monitored patients for adverse reactions to medications and reported findings to healthcare professionals.
CNA
Care Advantage, Inc.
Newport
07.2021 - 05.2022
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort for residents.
- Monitored vital signs and documented changes to maintain accurate health records and support care plans.
- Collaborated with healthcare teams to implement personalized care strategies, enhancing patient well-being and recovery.
- Assisted in mobility and transport of patients, ensuring safety and dignity during transfers and activities.
- Administered medications under supervision, ensuring adherence to treatment plans and improving patient health outcomes.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents in preparing for activities and social programs.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
CNA
Hand in Heart
Williamsburg
04.2015 - 12.2017
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort for residents.
- Monitored vital signs and documented changes to maintain accurate health records and support care plans.
- Collaborated with healthcare teams to implement personalized care strategies, enhancing patient well-being and recovery.
- Trained new staff on safety protocols and best practices, promoting a culture of compliance and quality care.
- Assisted in mobility and transport of patients, ensuring safety and dignity during transfers and activities.
- Engaged with patients and families to address concerns, fostering a supportive and trustworthy environment.
- Maintained cleanliness and organization of patient areas, promoting hygiene and safety standards throughout the facility.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Participated in educational programs designed to improve knowledge of health care practices.
- Educated patients on self-care techniques that would help them maintain their independence.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported non-ambulatory residents in range of motion exercises.
- Documented activities and recorded information in EMR system.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
CNA
Tender life care
Hampton
03.2014 - 12.2015
- Provided compassionate patient care, assisting with daily living activities and ensuring comfort for residents.
- Monitored vital signs and documented changes to maintain accurate health records and support care plans.
- Collaborated with healthcare teams to implement personalized care strategies, enhancing patient well-being and recovery.
- Trained new staff on safety protocols and best practices, promoting a culture of compliance and quality care.
- Assisted in mobility and transport of patients, ensuring safety and dignity during transfers and activities.
- Maintained cleanliness and organization of patient areas, promoting hygiene and safety standards throughout the facility.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Administered medications under supervision of a licensed nurse.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Observed and reported unusual symptoms and changes to charge nurse.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Documented activities and recorded information in EMR system.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Habitation specialist
SCO Family Services
Brentwood
11.2011 - 12.2012
- Coordinated comprehensive assessments to identify individual needs, enhancing service delivery and client satisfaction through tailored support.
- Developed and implemented individualized service plans, fostering improved outcomes and engagement for clients in diverse situations.
- Facilitated workshops and training sessions, empowering clients with essential life skills and promoting community integration.
- Collaborated with multidisciplinary teams to ensure compliance with regulatory standards, contributing to overall program effectiveness and safety.
- Analyzed client feedback and program data, refining processes to enhance service quality and address emerging needs.
- Mentored junior staff, providing guidance on best practices in client care and resource management to elevate team performance.
- Established partnerships with community organizations, expanding resources available to clients and strengthening support networks.
- Monitored client progress and service effectiveness, adapting strategies as necessary to achieve optimal outcomes and client well-being.
- Participated in ongoing training and compliance activities.
- Provided technical support for customers in resolving complex issues.
- Assisted in developing strategies to increase customer satisfaction levels.
- Created training materials for new hires on the company's procedures and policies.
- Researched and analyzed customer feedback to identify areas of improvement.
- Developed and implemented specialized procedures for customer service operations.
- Reviewed documents for accuracy prior to submission or publication.
- Performed quality assurance testing on newly developed software applications.
- Implemented process improvements to increase efficiency and reduce costs.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented strategies to take advantage of new opportunities.
- Determined consumer needs to provide products and services appealing to larger market.
- Audited company's legal documents to verify compliant policies and procedures.
Cafeteria Aide
Sims Middle School
Hampton
09.2006 - 06.2008
- Prepared and served nutritious meals to students, ensuring compliance with health and safety regulations.
- Assisted in maintaining a clean and organized cafeteria environment, promoting a welcoming atmosphere for students.
- Stocked food and supply items efficiently, minimizing waste and ensuring timely availability for meal service.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing overall service efficiency.
- Monitored food temperatures and storage conditions, contributing to food safety and quality standards.
- Trained new aides on cafeteria procedures and safety protocols, fostering a cohesive and knowledgeable team.
- Supported inventory management by tracking stock levels and assisting with orders, ensuring operational readiness.
- Implemented student feedback mechanisms to improve meal options, enhancing overall satisfaction and engagement.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Operated cash registers accurately to process payments from customers.
- Kept records of sales transactions for accurate accounting purposes.
- Maintained cleanliness of dining area throughout shift including wiping down tables after each use.
- Served breakfast, lunch, dinner, and meals for many guests per day.
- Followed all health code regulations when handling food products in the cafeteria environment.
- Displayed menu items attractively on serving trays or cafeteria line counters.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Removed empty containers, garbage cans and recyclables from the kitchen area.
- Monitored food temperatures to ensure safe service.
- Served meals quickly to keep lines moving during peak periods.
- Greeted customers warmly while taking orders in a polite manner.
- Organized cafeteria supplies, equipment and utensils for efficient use.
- Washed and prepared vegetables for cooking and large-scale serving.
- Stored prepared foods safely at the proper temperature until served.
- Performed daily opening duties such as turning on lights, setting up beverage station.
- Supervised customer to maintain safety and compliance with cafeteria rules.
- Monitored inventory levels of cafeteria food items and restocked shelves as needed.
- Cleaned and sanitized kitchen surfaces, equipment, dishes and utensils.
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Prepared food according to recipe instructions to manage regular school meals.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Maintained tools, equipment and surfaces in clean, neat and working order.
- Adhered to safe and proper storage guidelines for incoming supplies.
- Utilized safe and efficient methods for operating equipment.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Monitored use of condiments, utensils and beverages.
- Upheld correct procedures for preparing foods and storing leftovers.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
- Tailored orders to address customer allergies and gluten concerns.
- Adhered to dietary restrictions and allergies when preparing and serving meals.
Residential Counselor
Dominion services for all people
Hampton
07.2007 - 02.2008
- Developed and implemented individualized care plans, enhancing client engagement and fostering positive behavioral changes.
- Collaborated with multidisciplinary teams to assess client needs, ensuring comprehensive support and promoting overall well-being.
- Conducted regular evaluations of client progress, adjusting strategies as necessary to maintain effective treatment outcomes.
- Facilitated group therapy sessions, encouraging open communication and peer support among clients to strengthen coping skills.
- Trained and mentored new staff members, promoting best practices in client care and enhancing team performance.
- Maintained accurate documentation of client interactions and progress, ensuring compliance with organizational standards and regulations.
- Assisted in crisis intervention strategies, effectively de-escalating situations to maintain a safe environment for clients.
- Engaged in community outreach initiatives, promoting awareness of mental health resources and improving access to services.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Responded promptly to any emergency situations that may arise within the residence.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Made regular rounds to keep residents and areas safe and secure.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Organized recreational activities such as field trips or sports events to promote physical activity and healthy lifestyle habits.
- Mediated interpersonal problems between residents.
- Prepared meals and assisted clients with laundry and household chores.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Assisted with crisis intervention services when needed.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
- Developed and deepened relationships with residents and fellow staff.
- Collaborated with other counselors to develop programs that address needs of residents.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Provided appropriate feedback and information to help residents succeed in program.
- Educated family members about the importance of following through with treatment plans.
- Provided information on resident progress and development of case plans.
- Supervised self-administration of medications for residents.
- Coordinated weekly house meetings where residents can express concerns or share ideas.
- Interfaced with residents to address and resolve complaints or grievances.
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
- Conferred with medical personnel to better understand backgrounds and needs of individual residents.
- Ensured compliance with all safety regulations set forth by local authorities.
- Conducted regular rounds to keep residents and areas safe and secure.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Answered telephones and routed calls or delivered messages.
- Chaperoned group-sponsored trips and social functions.
- Accompanied and supervised students during meals.
- Counseled students in handling family, financial and educational problems.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
Childcare Assistant Teacher
Agape Early Learning Center
Hampton
09.2004 - 10.2005
- Assisted in developing and implementing engaging educational activities, fostering children's cognitive and social growth.
- Maintained a safe and nurturing environment, ensuring compliance with health and safety regulations for all children.
- Collaborated with lead teachers to assess student progress, adapting lesson plans to meet individual developmental needs.
- Supported daily classroom operations, organizing materials and resources to enhance the learning experience for children.
- Communicated effectively with parents about children's progress and daily activities, strengthening family engagement and support.
- Encouraged positive behavior among children through reinforcement strategies, contributing to a harmonious classroom atmosphere.
- Assisted in maintaining classroom cleanliness and organization, promoting a healthy and inviting learning environment.
- Participated in staff training sessions, enhancing skills in child development and classroom management techniques.
- Maintained a clean and organized classroom environment that was conducive to learning.
- Organized daily classroom routines, including snack time, story time, and outdoor playtime.
- Monitored the safety of children at all times while they were playing or engaging in activities.
- Kept accurate records of attendance, incident reports, assessments as required by state regulations.
- Read books aloud to groups of children or individually as requested by Lead Teacher.
- Worked closely with colleagues to create an inviting atmosphere where every child felt welcome, safe, respected and valued.
- Assisted with potty training when needed.
- Encouraged positive interactions between students through group projects and activities.
- Provided guidance to children on appropriate behavior during class activities.
- Assisted Lead Teacher in planning and implementing age-appropriate activities for children.
- Developed strong relationships with parents by keeping them informed about their child's progress and any behavioral issues that may arise.
- Supervised playgrounds and other recreational areas to ensure safety of the children at all times.
- Tutored struggling students one-on-one in order to help them catch up with their peers.
- Collaborated with Lead Teacher in developing lesson plans that incorporated various teaching methods such as storytelling, music, art, and field trips.
- Attended staff meetings regularly to discuss new strategies for providing quality childcare services.
- Enforced rules concerning conduct within the classroom setting while maintaining a positive attitude towards the students.
- Provided individual attention to each student by addressing their needs promptly and positively reinforcing desired behaviors.
- Conducted regular assessments of each child's development progress and shared results with parents.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Developed and enforced positive strategies to encourage good behavior.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Organized and led activities to promote physical, mental and social development.
- Introduced learning activities and imaginative play to teach children to explore.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Sparked creativity and imagination by helping children discover new things each day.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Implemented hands-on, play-based strategies for experiential learning.
- Observed behavioral issues to alert parents or guardians.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Administered first aid and medication in accordance with health and safety regulations.
- Conducted observations and assessments of children's progress and reported findings to parents and guardians.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Utilized educational software and technology to enhance learning experiences.
- Encouraged children's curiosity and exploration through interactive learning activities.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Integrated technology into lesson plans.
- Monitored student progress to ensure cooperation and growth.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Read stories to children and taught painting, drawing, and crafts.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Engaged with children on individual basis to build positive, trusting relationships.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared educational materials and resources that support curriculum objectives.
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Facilitated group activities that encouraged cooperation and positive interactions among children.
- Modified teaching strategies and techniques to meet the individual needs of children with diverse learning styles.
- Engaged in continuous professional development to stay current with early childhood education practices.
- Collaborated with colleagues to develop and refine curriculum that meets state and national standards.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
Housekeeper
Econo Lodge Hotel
Hampton
02.2003 - 06.2004
- Cleaned and sanitized guest rooms and public areas, ensuring a welcoming and hygienic environment for all guests.
- Restocked housekeeping supplies and linens daily, maintaining readiness for efficient operations and guest satisfaction.
- Reported maintenance issues promptly to management, contributing to timely resolutions and enhanced guest experiences.
- Assisted in laundry services by sorting and folding linens, supporting overall cleanliness and operational efficiency.
- Followed safety and cleaning protocols consistently, ensuring compliance with health standards and guest safety requirements.
- Collaborated with team members to ensure all areas were cleaned efficiently, fostering a cooperative work environment.
- Trained new staff on cleaning procedures and safety practices, promoting best practices within the housekeeping team.
- Conducted thorough inspections of guest rooms post-cleaning, ensuring quality standards were consistently met for guest satisfaction.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
Education
0031012785 - Register Medication Aid
Tidewater Med
Hampton, VA 08.2020 - 10.2020
1401165423 - Cna
Tidewater Med
Hampton, VA 03.2014 - 06.2014
West Baboon High School
West Babylon, NYSkills
- Patient care
- Vital sign monitoring
- Medication administration
- Care plan documentation
- HIPAA compliance
- Infection control
- Team collaboration
- Emergency response
- Emotional support
- Safety protocols
- Nutritional monitoring
- Personal hygiene assistance
- Medical record management
- Logical problem solver
- Expertise and conflict resolution
- Exceptional oral and written communication abilities
- Knowledge of medical terminology
- Detail oriented
- Team leadership
- Crisis intervention
- End-of-life care
- Compassion and empathy
- Cultural sensitivity
- Maintaining confidentiality
- Compassionate communication
- Infection control practices
References
References available upon request.
Timeline
CNA
Care Advantage, Inc.
06.2023 - Current
Registered Medication Aide
Harmony on the peninsula
06.2023 - 04.2024
Registered Medication Aide
Devonshire at common wealth
06.2022 - 02.2023
CNA
Care Advantage, Inc.
07.2021 - 05.2022
0031012785 - Register Medication Aid
Tidewater Med
08.2020 - 10.2020
CNA
Hand in Heart
04.2015 - 12.2017
CNA
Tender life care
03.2014 - 12.2015
1401165423 - Cna
Tidewater Med
03.2014 - 06.2014
Habitation specialist
SCO Family Services
11.2011 - 12.2012
Residential Counselor
Dominion services for all people
07.2007 - 02.2008
Cafeteria Aide
Sims Middle School
09.2006 - 06.2008
Childcare Assistant Teacher
Agape Early Learning Center
09.2004 - 10.2005
Housekeeper
Econo Lodge Hotel
02.2003 - 06.2004
West Baboon High School