Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Andrea Lewis

Charlottesville

Summary

Dedicated professional with proven track record advocating for social and economic well-being of individuals and families. Experienced in providing guidance, support, and assistance to those in need. Possess strong communication and management skills, with commitment to inspiring community service initiatives.

Overview

24
24
years of professional experience
1
1
Certification

Work History

HIV/Medicaid Case Manager/CCHW Certified Community Health Worker

UVA Health
03.2021 - Current
  • Document treatment adherence activities in client’s file; these include keeping medical appointments, taking prescribed medication, filling prescriptions etc.
  • Works in collaboration with the Medical Providers in the D Clinic to identify clients in need of Medicaid Case Management.
  • Monitoring HIV medication therapy to include education of client concerning risks and side effects, monitoring client adherence and tolerance of medications.
  • Works in collaboration with the Medical Providers in the D Clinic to identify clients in need of Medicaid Case Management.
  • Experience with HIPAA and upholding strict patient confidentiality. Maintain HIPAA compliance at all times.
  • Worked a flexible schedule including weekends and holidays.
  • Obtained and entered demographic, clinical, and financial information to the electronic health record.
  • Explained information on admission, clinical, and financial forms to patients.
  • Use EPD daily to schedule, create electronic charts, upload insurance, photo ID, and all demographics needed. Has also assisted the front desk in checking in patients when needed.
  • Provide ongoing follow-up as motivation interviewing and goal setting with patients/families.
  • Follow-up with patients via phone calls, home visits, and visits to other settings where patients can be found.
  • Help patients person health related goals and attend appointments.
  • Receptionist area managed information in the EMR and other software no later than 24 hours after patient contact.
  • Act as patient advocate and liaison between the patient/family and community service agencies.
  • Work collaboratively with other clinical peers on assignments to the same patient.
  • Knowledgeable about community resources appropriate to needs of patients/families.
  • Responsible for providing consistent communication to the Case Manager to evaluate patient/family status ensuring that provided information and reports clearly describe progress.

Front Desk Receptionist

Piedmont Pediatrics Part Time
04.2018 - 09.2022
  • Answered telephone, determined nature of call, and directed call to appropriate individual or department.
  • Recorded accurate messages when personnel were unavailable and followed-up with message receipt.
  • Checked-in patients according to office protocol, verifying and updating patient information.
  • Scheduled patients to maintain efficient use of the doctor and staff time.
  • Maintained a professional reception area.
  • Managed cash and inactive patient system.
  • Collected payment from the patient at time of service.
  • Handled daily cash and balancing daily transactions.
  • Remained up-to-date and followed reception schedule and procedures as outlined in current policies and procedures.

Access Associate Senior

University of Virginia Health System
01.2016 - 03.2021
  • Developed experience with scheduling and registration as a Patient Access Representative.
  • Utilized excellent verbal and written communication and customer service skills.
  • Demonstrated ability to organize and prioritize tasks and projects.
  • Proven proficiency using fax machine, calculator, printers, copiers, computers, scanners, and credit card machines.
  • Gained experience with HIPAA and upholding strict patient confidentiality.
  • Worked a flexible schedule including weekends and holidays.
  • Welcomed and greeted patients and visitors.
  • Obtained and entered demographic, clinical, and financial information to the electronic health record, Epic.
  • Explained information on admission, clinical, and financial forms to patients.
  • Prepared patient discharge documentation and provide follow-up appointment information.
  • EPIC super user.

Nursery Work

First Church of the Nazarene Part Time
11.2009 - 08.2020
  • Physically and verbally interacted with children throughout the day.
  • Promoted good behavior by using the positive reinforcement method.
  • Maintained a child-friendly environment with engaging activities.
  • Maintained nutritious snacks for children.
  • Established and maintained a safe play environment for the children.
  • Monitored children play activities to verify safety and wellness.

Teacher Assistant

University of Virginia Malcolm Cole Child Care Center
08.2007 - 01.2016
  • Ensured arrival and departure for each child.
  • Performed and supported tasks as requested by the teacher.
  • Engaged in meaningful verbal interaction with each child throughout the day.
  • Ensured physical and emotional needs of children were attended to, as needed.
  • Offered detailed daily reports that outlined each child’s activities.
  • Maintained current certification for CPR and other Virginia-regulated certifications.
  • Assisted the front desk and reception area to maintain a neat and organized area.
  • Made copies and faxes, handled and directed incoming and outgoing correspondence.
  • Issued key cards and building access to employees and visitors.
  • Retrieved child information when requested.
  • Monitored and maintained stock of office supplies.

Instructional Assistant

Charlottesville City Schools
09.2014 - 12.2015
  • Completed supportive work, such as organizing paperwork, photocopying, and preparing and producing materials used in instruction, bulletins, and classroom displays.
  • Fulfilled duties such as record-keeping, materials inventory, and technical support.
  • Helped teachers with class instruction.
  • Worked with small groups of children to reinforce lessons.
  • Provided one-on-one instruction to students.
  • Supervised students in the classroom.
  • Assisted the teacher with grading homework, preparing lessons, and taking attendance.
  • Maintained daily logs that reflect work with individual children.
  • Participated in professional and staff development activities and seminars.

Teacher Assistant

Creative Child Care Center
06.2005 - 08.2007
  • Kept records for each child, including day-by-day observations, information regarding activities, meals.
  • Motivated children to change clothing by themselves and to pick-up toys and books after activities.
  • Prepared and served lunch.
  • Administered medicine.
  • Taught children health, personal hygiene, resting, and proper toileting.
  • Assisted in the supervision of the children during play and safeguarded their health and safety.
  • Assisted the care and maintenance of classroom equipment, supplies, and play yard.

Teacher Assistant

Child Development Center
01.2001 - 06.2005
  • Helped with supervision of activities with children.
  • Demonstrated ability to provide proper direction of children in their daily routine.
  • Maintained complete and accurate daily reports.
  • Provided daily classroom support to teachers.
  • Ensured children are supervised at all times.
  • Developed daily activity plans.

Education

High School Diploma -

Albemarle High School
Charlottesville, Virginia
06-2007

Associate of Science - Business Administration

Piedmont Virginia Community College
Charlottesville
06-2027

Skills

  • Typing proficiency at 60 words per minute
  • Strong verbal communication
  • Supportive team participant
  • Skilled in fostering customer relationships
  • Positive attitude
  • Motivated self-learner
  • Experienced in Microsoft Office suite applications
  • Effective time allocation
  • Strategic issue identification
  • Expertise in handling sensitive information
  • Trustworthy performance
  • Effective prioritization skills
  • Enhancing workflow effectiveness
  • Independent and adaptable

Accomplishments

  • Over 10 years experience in EPIC
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked on special projects
  • Contributed to good customer service
  • Helped coordinate department functions for team of employees

Certification

CCHW, Certified Community Health Worker

Timeline

HIV/Medicaid Case Manager/CCHW Certified Community Health Worker

UVA Health
03.2021 - Current

Front Desk Receptionist

Piedmont Pediatrics Part Time
04.2018 - 09.2022

Access Associate Senior

University of Virginia Health System
01.2016 - 03.2021

Instructional Assistant

Charlottesville City Schools
09.2014 - 12.2015

Nursery Work

First Church of the Nazarene Part Time
11.2009 - 08.2020

Teacher Assistant

University of Virginia Malcolm Cole Child Care Center
08.2007 - 01.2016

Teacher Assistant

Creative Child Care Center
06.2005 - 08.2007

Teacher Assistant

Child Development Center
01.2001 - 06.2005

High School Diploma -

Albemarle High School

Associate of Science - Business Administration

Piedmont Virginia Community College

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Andrea Lewis