Andrea Maddy

• Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
• Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
• Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
• Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
• Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.

MEDICAL TRASLATOR

• Translated documents from Spanish to English.
• Collaborated with interdisciplinary teams to ensure consistent language usage across all translated documents.
• Maintained strict adherence to HIPAA regulations and professional ethical guidelines while handling sensitive patient information during translations.
• Contributed to improved treatment outcomes by facilitating clear communication between patients and medical staff.
• Streamlined communication between healthcare professionals and patients by providing precise translation services in realtime.
• Participated in continuing education opportunities to stay current on evolving medical terminology and best practices in translation.
• Followed ethical codes to protect confidentiality of patient medical information.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Worked different stations to provide optimal coverage and meet production goals.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Performed various administrative tasks by filing, copying and faxing documents.
• Translated documents for research departments, supporting data collection and reporting.
• Documented vital signs and health history for patients.
• Verified patient insurance coverage.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Answered telephone calls to offer office information, answer questions, and direct calls.

MEDICAL TRASLATOR

• Translated documents from Spanish to English.
• Collaborated with interdisciplinary teams to ensure consistent language usage across all translated documents.
• Maintained strict adherence to HIPAA regulations and professional ethical guidelines while handling sensitive patient information during translations.
• Contributed to improved treatment outcomes by facilitating clear communication between patients and medical staff.
• Streamlined communication between healthcare professionals and patients by providing precise translation services in realtime.
• Participated in continuing education opportunities to stay current on evolving medical terminology and best practices in translation.
• Followed ethical codes to protect confidentiality of patient medical information.

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Learned special recipe items and seasonal offerings to best meet customer needs.
• Minimized spoilage with proper use of first-in-first-out stock procedures.