Andrea Yarrington
Arlington
Summary
Detail-oriented Search Quality Rater with strong experience evaluating search engine results for relevance, accuracy, and user intent. Skilled in applying complex quality guidelines to assess page quality, needs met, and overall usefulness across diverse topics. Demonstrates excellent analytical judgment, web research ability, and consistency while meeting productivity and quality benchmarks in a remote work environment. Committed to data privacy, confidentiality, and objective decision-making.
Overview
8
8
years of professional experience
Work History
Search Quality Rater
Welocalize
02.2022 - Current
- Evaluated search engine results for relevance, accuracy, usefulness, and user intent using detailed quality guidelines.
- Applied Search Quality Rating Guidelines to assess page quality, needs met, and overall user satisfaction.
- Analyzed queries to determine informational, navigational, and transactional intent across diverse topics.
- Rated web pages, images, videos, and local results for trustworthiness, authority, and content quality.
- Identified low-quality, misleading, spammy, or harmful content and flagged issues per policy standards.
- Maintained high accuracy and consistency while meeting productivity and quality benchmarks.
- Followed strict confidentiality and data privacy requirements when handling proprietary information.
CUSTOMER EXPERIENCE PROFESSIONAL
Coast2Coast
05.2018 - 02.2022
- Managed customer inquiries and complaints through phone and email communication.
- Provided exceptional customer service in a fast-paced retail environment.
- Resolved technical issues and guided customers through troubleshooting processes.
- Developed and implemented customer retention strategies resulting in increased satisfaction rates.
- Collaborated with cross-functional teams to improve overall customer experience.
- Analyzed customer feedback and made recommendations for product and service improvements.
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
UNIVERSITY OF CENTRAL FLORIDA
Orlando, FLSkills
- Search Quality Evaluation
- Query Intent Analysis (Needs Met Rating)
- Page Quality & Content Assessment
- Guideline Adherence & Policy Interpretation
- Attention to Detail
- Web Research & Fact Checking
- Relevance & Usefulness Scoring
- Critical Thinking & Objective Judgment
- Time Management & Productivity Control
- Data Privacy & Confidentiality Compliance
Timeline
Search Quality Rater
Welocalize
02.2022 - Current
CUSTOMER EXPERIENCE PROFESSIONAL
Coast2Coast
05.2018 - 02.2022
BACHELOR OF SCIENCE - PSYCHOLOGY
UNIVERSITY OF CENTRAL FLORIDA