Andrea Fernanda Quiroz Romero
Woodbridge
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
Work History
Assistant Manager/Customer Service Representative Agent
2020 Driving School
46 Joseph Mills Dr, Fredericksburg, VA 22408
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Managed high call volume while maintaining exceptional customer service standards.
- Multitasked while taking information and payments over the phone, by email, and in person.
- Managed payroll, driving classes, and customer service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Salesperson
Copan Auto
2705 Wellford St, Fredericksburg, VA 22401
05.2022 - 07.2023
- Worked to build relationships with customers and built potential for additional sales.
- Managed sales with costumers and processing them for vehicle inquiry and purchase.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Attended monthly sales meetings and quarterly sales trainings.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
Sales Manager
All of Virginia Roofing
817 Lafayette Blvd, Fredericksburg, VA 22401
01.2021 - 04.2022
- Ensured long-lasting results for clients through meticulous attention to detail in sealing joints or seams between shingles or panels securely.
- Boosted overall team morale by fostering an environment of collaboration, support, and shared responsibility for project outcomes.
- Provided expert guidance on suitable roofing materials based on building specifications and climate factors.
- Assisted in training new team members on proper roofing techniques and company protocols for consistent service quality.
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Educated customers on the benefits of various roofing products, resulting in informed decision making.
- Maintained detailed records of sales activities and client interactions, improving overall organization and efficiency.
- Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
- Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
- Assisted clients in selecting appropriate roofing materials based on their needs, budget, and aesthetic preferences.
- Reduced material waste with diligent inventory management and accurate forecasting of project needs.
- Streamlined the repair process for damaged roofs, addressing issues quickly to prevent further damage.
Education
Associates - General Studies
Germanna Community College
Fredericksburg, VA12.2024
GED -
The Carmel School
Ruther Glen, VA05.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Management
- Task Delegation
- Retail Operations
- Sales Strategies
- Sales Growth
- Negotiation
- Good Judgment
- Team Development
- Shift Scheduling
Professional Photographer
My photography business started 3 years ago when I took a leap of faith on starting my own business. I shoot individuals, couples, families, events, weddings, and headshots for companies that recommend me.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager/Customer Service Representative Agent
2020 Driving School
08.2023 - Current
Salesperson
Copan Auto
05.2022 - 07.2023
Sales Manager
All of Virginia Roofing
01.2021 - 04.2022
Associates - General Studies
Germanna Community College
GED -
The Carmel School