Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andreina Sorto

Lorton

Summary

Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences.

Overview

7
7
years of professional experience

Work History

Medical Receptionist

Infectious Diseases Physicians Inc.
Annandale
10.2023 - Current
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Greeted and checked in patients, updating patient information in computer system.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.

Front Desk Medical Receptionist

Dr. Helbing Allergy & Asthma Associates
Annandale
11.2022 - 04.2024
  • Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
  • Verified patient demographics, entered data into electronic health record system and provided support to physicians.
  • Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Handled incoming mail including sorting letters according to departmental guidelines.
  • Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.

Front Desk Receptionist

Childers & Associates
Manassas
09.2018 - 06.2022
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Updated client information in firm's database system ensuring accuracy of data entry.
  • Maintained contact with clients regarding case updates.

Education

Advanced Diploma -

South County High School
Lorton, VA
06.2018

AAS - Cyber Security

Northern Virginia Community College
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Skills

  • Insurance verification
  • Managing electronic health records
  • Patient scheduling
  • Data entry
  • Medical billing
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Bilingual (English and Spanish)
  • Time management
  • Strong written and oral communication
  • Critical thinking skills and problem solving
  • Correspondence preparation

Timeline

Medical Receptionist

Infectious Diseases Physicians Inc.
10.2023 - Current

Front Desk Medical Receptionist

Dr. Helbing Allergy & Asthma Associates
11.2022 - 04.2024

Front Desk Receptionist

Childers & Associates
09.2018 - 06.2022

Advanced Diploma -

South County High School

AAS - Cyber Security

Northern Virginia Community College

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