Andrew Brinkley Jr
Norfolk,Va
Summary
Results-driven Service Manager with proven expertise in team leadership and operational efficiency. Committed to enhancing customer satisfaction through effective training and streamlined communication processes.
Results-driven Service Manager with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and quality control implementation, dedicated to fostering a culture of safety and accountability.
Overview
32
32
years of professional experience
Work History
Service Manager
Drucker & Falk
Newport News, VA
08.2020 - Current
- Led service teams to improve customer satisfaction and operational efficiency.
- Developed training programs for staff to enhance service delivery and performance.
- Streamlined communication processes between departments to ensure timely issue resolution.
- Implemented quality control measures, resulting in consistent service standards across all operations.
Maintenance Supervisor
The Lawson Companies
150 W Main St, Ste 1650, Norfolk Va. 23510
05.1994 - 09.2020
- Oversaw maintenance operations, ensuring compliance with safety regulations and company standards.
- Led a team of technicians in executing preventive maintenance programs to enhance equipment reliability.
- Developed and implemented maintenance schedules, reducing downtime and optimizing workflow efficiency.
- Trained staff on best practices for equipment handling and safety procedures, fostering a culture of accountability.
- Supervised [Number] employees and scheduled shifts.
- Managed efficient teams of up to [Number] employees.
Education
No Degree - Music
Norfolk State University
Norfolk, VASkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Service Manager
Drucker & Falk
08.2020 - Current
Maintenance Supervisor
The Lawson Companies
05.1994 - 09.2020
No Degree - Music
Norfolk State University