Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDREW FOSTER

Chesapeake

Summary

Results-driven IT professional with experience spanning technical support, team leadership, and customer service. Combines strong problem-solving abilities with technical expertise to drive operational efficiency. Proven record of excellence in service delivery, team management, and implementing technical solutions. Seeking to leverage technical education and practical experience in a Leadership, Help Desk, or Entry- Level Developer role.

Overview

7
7
years of professional experience

Work History

Client Support Representative

ProviderSoft
01.2023 - Current
  • Ensured all support tickets, regardless of priority level, received initial response within 2 hours
  • Provide comprehensive technical support for healthcare software platforms with focus on client satisfaction
  • Collaborate with development teams to identify, document, and escalate software bugs for product improvement
  • Create detailed knowledge base articles and technical documentation to enhance support resources
  • Implement process improvements to streamline ticket resolution workflows
  • Mentor new team members on support procedures and technical solutions

Service Desk Analyst

Pomeroy Technologies, LLC.
06.2020 - 01.2023
  • Ranked in the top 5% of support analysts across the organization, consistently exceeding SLA targets by 20%
  • Managed concurrent support queues for multiple enterprise clients, developing technical expertise across diverse business environments
  • Engineered automated solutions for recurring issues, reducing ticket volume by 15% and improving customer satisfaction
  • Led technical troubleshooting for complex hardware and software issues across desktop, laptop, and mobile platforms
  • Implemented enhanced ticket documentation standards that improved knowledge transfer and reduced resolution times by 22%

Adoptions Manager

Greenville Humane Society
12.2017 - 06.2020
  • Led a team of 12 staff members while managing daily operations, achieving 130% of adoption targets and reducing operational costs by 18%
  • Redesigned internal workflows by implementing digital tracking systems, increasing process efficiency by 40%
  • Developed and delivered comprehensive training programs that improved team performance metrics across all departments
  • Established data-driven decision-making processes that increased resource utilization and optimized scheduling
  • Created and maintained organizational databases using Excel and basic SQL, improving reporting capabilities and data accuracy

Education

Bachelor of Science - Computer Science

Southern New Hampshire University
05.2025

Skills

  • Programming Languages: Python, Java, JavaScript, C, HTML/CSS, SQL
  • Technical Support: Ticketing systems, Remote troubleshooting, Hardware & software diagnostics
  • Software & Tools: Microsoft Office Suite, Windows/Mac OS, Azure, JIRA, ServiceNow, Git
  • Development: Database management, Web development fundamentals, API integration
  • Leadership: Team management, Process improvement, Cross-functional collaboration
  • Additional: 90 WPM typing speed, Agile methodologies, Technical documentation

Timeline

Client Support Representative

ProviderSoft
01.2023 - Current

Service Desk Analyst

Pomeroy Technologies, LLC.
06.2020 - 01.2023

Adoptions Manager

Greenville Humane Society
12.2017 - 06.2020

Bachelor of Science - Computer Science

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
ANDREW FOSTER