Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Hintz

Midlothian

Summary

Dynamic, analytical operations leader with a robust record of elevating team performance, driving process improvements, and enhancing customer experience. With over 15 years of experience in high-visibility, multi-functional environments - including retail, field operations, and service management - I excel in transforming data into actionable strategies, optimizing processes, and leading diverse teams through change. Adept at partnering with analytics, technology, and business units to improve quality, reduce costs, and implement innovative solutions in fast-paced settings.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager, Field Safe & Secure

Carvana
05.2023 - 04.2025
  • Team & Operations Leadership: Developed and led a high-performing Safe & Secure Inventory Control team, overseeing recruitment, onboarding, training, and day-to-day performance of a cross-functional group.
  • Data-Driven Process Improvement: Collaborated with analysts to design and implement a Tableau-based reporting system, enhancing operational visibility and expediting decision-making.
  • Quality Assurance & Metrics Management: Improved accuracy in operational scans from 92.5% to >99%, ensuring the integrity of $25M+ in inventory while meeting rigorous quality standards.
  • Risk & Compliance Oversight: Launched safety initiatives and conducted comprehensive risk assessments across multiple facilities; identified process gaps and executed process improvements aligned with both internal compliance and regulatory standards.
  • Cross-Functional Collaboration: Partnered with Product, Operations, and Facility leaders to enhance system processes and ensure business continuity, directly supporting efforts to improve customer experience.

Executive Team Leader

Target
05.2018 - 05.2023
  • Operational Excellence: Designed and executed strategic initiatives that improved customer satisfaction by 15% while enhancing operational safety and compliance.
  • Team Development: Mentored department leaders and shift supervisors in data-driven operations and compliance strategies, reinforcing a culture of continuous improvement.
  • Process & Efficiency Improvements: Utilized inventory and staffing data to identify operational trends, optimize resource allocation, and support high-performance periods.
  • Stakeholder Engagement: Acted as a key liaison between teams to ensure smooth operations and effective communication of strategic priorities.

Store Manager

Starbucks
11.2007 - 05.2018
  • Comprehensive Store Management: Directed day-to-day operations with a focus on process optimization, operational controls, and employee development.
  • Talent Development: Mentored emerging leaders and served as Market Trainer for new store managers, fostering a strong leadership pipeline.
  • Recognition for Excellence: Achieved “Store Manager of the Quarter” honors twice for outstanding operational leadership and process improvements.

Education

B.A. - Communication Studies - Journalism

Dowling College
Oakdale, NY
06.2008

Skills

  • Reporting & Data Tools: Tableau, Excel, SQL, Google Workspace
  • Operational Tools: Risk Management, Safety Protocols, Process Optimization
  • Strategic Planning: Data Analysis & Strategic Decision-Making

Certification

  • OSHA 30-Hour Certification at OSHA
  • ServSafe Certification at ServSafe

Timeline

Manager, Field Safe & Secure

Carvana
05.2023 - 04.2025

Executive Team Leader

Target
05.2018 - 05.2023

Store Manager

Starbucks
11.2007 - 05.2018

B.A. - Communication Studies - Journalism

Dowling College

Similar Profiles

CREATE PROFILE
Andrew Hintz