Andrew Li
Henrico
Summary
Dedicated and results-driven eye care professional with over 10 years of experience in optical dispensing, optometric support, and retail leadership. Possesses a deep understanding of optics and patient care while consistently delivering exceptional customer service. Proven ability to lead teams, manage inventory, analyze business performance, and exceed sales goals. Highly skilled problem solver with strong communication abilities and a passion for building lasting patient and customer relationships.
Overview
12
12
years of professional experience
Work History
Dispensing Optician/Lead Optometric Technician
Rva Eye Care
Henrico
09.2023 - Current
- Perform comprehensive visual screenings and diagnostic pre-testing to determine patient prescription needs.
- Assist patients with frame selection tailored to facial features, lifestyle, and vision requirements.
- Accurately interpret prescriptions, and recommend appropriate lens materials, designs, and coatings.
- Take precise optical measurements to ensure optimal fit, comfort, and visual acuity.
- Dispense eyewear, perform adjustments and repairs, and ensure high patient satisfaction.
- Drive optical sales growth through strong collaboration with doctors and clinical staff.
- Manage frame and lens inventory, curating a modern and luxury eyewear selection aligned with current trends.
- Enhance continuity of care through proactive weekly follow-ups addressing patient optical needs.
Team Lead
LensCrafters
North Chesterfield
05.2015 - 09.2023
- Conducted custom fittings and advanced digital measurements to deliver precise vision solutions.
- Performed quality inspections to ensure eyewear accuracy and product excellence.
- Resolved customer concerns related to vision, service, and billing with professionalism and care.
- Managed daily inventory control and visual merchandising in alignment with corporate standards.
- Analyzed daily sales data and KPIs, focusing on conversion rate, multiple pair sales, and AUR to consistently meet or exceed goals.
- Supported recruitment, hiring, onboarding, and training of new associates on products, services, and sales techniques.
Store Manager
Sunglass Hut
Richmond
05.2014 - 05.2015
- Managed retail locations generating $500K–$1M+ in annual gross sales.
- Forecasted and drove sales results through daily KPI analysis, including conversion rate, AUR, and ATV.
- Achieved 10%+ year-over-year sales growth.
- Recruited, hired, and developed high-performing teams across multiple store locations.
- Delivered ongoing coaching and performance feedback to elevate customer experience.
- Collaborated with regional leaders to strengthen brand presence and market performance.
Education
Bachelor of Science - Biology
University of Mary Washington
Fredericksburg, VA05-2014
Skills
- Optical Dispensing
- Customer Service & Patient Care
- Conflict Resolution
- Interpersonal & Written Communication
- Talent Acquisition & Team Training
- Business Analysis & Retail Operations
Timeline
Dispensing Optician/Lead Optometric Technician
Rva Eye Care
09.2023 - Current
Team Lead
LensCrafters
05.2015 - 09.2023
Store Manager
Sunglass Hut
05.2014 - 05.2015
Bachelor of Science - Biology
University of Mary Washington