Andrew Makary
Sterling VA
Summary
Professional developer proficient in ServiceNow platform development, consistently delivering innovative solutions to optimize business processes. Expertise in creating and maintaining custom applications, along with focus on collaborative team efforts and measurable results. Highly reliable and adaptable, with strong problem-solving skills and ability to navigate changing project requirements.
Overview
1
1
year of professional experience
Work History
ServiceNow Developer
Ethiopian Airlines Group
05.2024 - Current
- Assisted senior developers in the customization and configuration of the ServiceNow platform.
- Worked with development team to migrate updates into the production environment.
- Developed and maintained UI policies, business rules, and client scripts to enhance platform functionality.
- Collaborated with the IT Service Management team to identify and address service improvement opportunities.
- Conducted testing and debugging of ServiceNow modules to ensure quality and reliability.
- Worked directly with IT Management to align ServiceNow with IT organization strategy.
- Participated in training sessions to expand knowledge of ServiceNow development best practices.
Education
Bachelor of Science - Information And Computer Systems
Computer And Information Sciences
New Egypt, NJ06-2021
Skills
- ServiceNow: ServiceNow Development, ServiceNow Administration, ServiceNow Scripting, ServiceNow Workflow, ServiceNow Integration
- ServiceNow Administration: Update set, ServiceNow Workflow, ServiceNow Portal, import sets & Transform map
- ServiceNow Developer, Service Portal, Notification, Server-side Script,,Client-side Script, Service Catalog
- IT Service management: Change Management, Problem Management, Incident Management
- ServiceNow Integration with third party tools: LDAP Integration, Reporting, REST Webservice
- Programming & Script: Client-side scripting (UI Policy, Client Scripts, UI actions, Glide Ajax) and Server-side scripting (Business Rules, Scripts Includes, ACL, UI action, Workflow Editor)
- Soft Skills: Growth mindset, Adaptable, Attention to detail, Team player, customer
service
Timeline
ServiceNow Developer
Ethiopian Airlines Group
05.2024 - Current
Bachelor of Science - Information And Computer Systems
Computer And Information Sciences
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