Andrew Potter
Williamsburg, VA
Summary
Results-driven Community Kitchen Coordinator with expertise in meal preparation, waste reduction, and staff scheduling. Proven ability to enhance team collaboration and optimize food program coordination.
Overview
7
7
years of professional experience
Work History
Community Kitchen Coordinator
Williamsburg House of Mercy
Williamsburg, VA
08.2023 - Current
- Coordinated meal preparation and service for diverse clientele, ensuring adherence to dietary restrictions.
- Supervised kitchen staff, fostering teamwork and maintaining high standards of food safety.
- Implemented efficient inventory management practices, reducing waste and optimizing resource allocation.
- Developed training materials for new hires, enhancing onboarding processes and staff competency.
- Coordinate The Food Rescue Program, including working partners and overseeing volunteers in regards to picking up, transportation, weighing in, sorting and putting away.
- Oversee Pantry Volunteers during sorting of incoming Food Donations
- Process orders and coordinate delivery of Foods procured from local vendors
Rideshare Driver
Self Employed Driver
Williamsburg, VA
01.2020 - 08.2023
- Navigated local routes efficiently to maximize passenger satisfaction.
- Ensured vehicle maintenance and cleanliness for optimal performance.
- Provided exceptional customer service, addressing passenger inquiries and concerns.
- Managed scheduling to optimize ride availability during peak hours.
Insurance Customer Service Representative
Michael Levenson Allstate Insurance Agency
Newport News, VA
03.2019 - 03.2020
- Resolved customer inquiries and policy questions to enhance client satisfaction.
- Processed policy changes and renewals efficiently, ensuring compliance with company standards.
- Educated clients on coverage options and claims processes to facilitate informed decisions.
- Coordinated with underwriting and claims departments to streamline service delivery.
- Led initiatives to improve client retention rates through proactive communication strategies.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
Education
High School Diploma -
Pioneer Central Schools
Yorkshire, NYSkills
- Workplace safety
- Cleaning protocols
- Scheduling staff
- Meal preparation
- Sanitation procedures
- Food storage
- Task delegation
- Waste reduction
- Ordering supplies
Timeline
Community Kitchen Coordinator
Williamsburg House of Mercy
08.2023 - Current
Rideshare Driver
Self Employed Driver
01.2020 - 08.2023
Insurance Customer Service Representative
Michael Levenson Allstate Insurance Agency
03.2019 - 03.2020
High School Diploma -
Pioneer Central Schools