Andrew Santos
Hampton
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Armed Security Officer
Top Guard Security
Hampton
03.2024 - 09.2024
- Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
- Communicated effectively with team members while coordinating efforts during shifts.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Conducted security checks on personnel entering and exiting the premises.
- Performed routine maintenance tasks such as checking doors and windows for proper locking mechanisms and replacing light bulbs as needed.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Tracked vehicles on premises, including license plate numbers.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Provided friendly and professional assistance to employees, visitors and customers.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
Aviation Ordnanceman
U.S Navy
Newport News
05.2022 - 08.2023
- Conducted routine maintenance on aircraft weapons systems such as loading, unloading, testing, inspecting, and arming and disarming munitions.
- Identified discrepancies between actual condition of parts versus their expected condition according to technical manuals.
- Serviced bombs, missiles and rockets and launched test devices.
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
- Cut specified lengths of primacord to attach primers to cord ends.
- Performed safety checks on all aviation-related equipment prior to use or operation.
- Organized and maintained inventory of ordnance materials in a secure manner.
- Inspected ordnance items before they were loaded onto an aircraft.
- Ensured that all safety precautions were followed when working with explosive devices.
Cashier
McDonald's
Glendale
09.2020 - 06.2021
- Maintained work area and kept cash drawer organized.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered phone calls to assist customers with questions and orders.
- Issued receipts, refunds, credits or change due to customers.
- Processed customer payments quickly and returned exact change and receipts.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
Education
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CA07-2021
Skills
- Surveillance monitoring
- Security equipment inspection
- Patrol procedures
- Access control
- Customer service
- Conflict resolution
- Inventory management
- Communication skills
- Team collaboration
- Time management
- Safety compliance
- Attention to detail
- Adaptability
- Receiving support
- Organization and recordkeeping
- Multitasking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Armed Security Officer
Top Guard Security
03.2024 - 09.2024
Aviation Ordnanceman
U.S Navy
05.2022 - 08.2023
Cashier
McDonald's
09.2020 - 06.2021
High School Diploma -
Birmingham Community Charter High School