Andrew Smith
Culpeper
Summary
At Culpeper Medical Center, I excelled in maintaining HIPAA compliance and enhancing staff competency through training new employees. Achievements include safeguarding patient confidentiality and streamlining patient registration processes.
Overview
33
33
years of professional experience
Work History
Patient Access
Culpeper Medical Center
06.2022 - Current
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Assisted in developing training materials for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
- Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
- Identified opportunities for process improvement within the Patient Access department, resulting in tangible enhancements to overall operational efficiency levels.
Customer Service Representative
BOXIN/BOXOUT
09.2015 - 02.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Agent
GEICO, Government Employees Insurance
06.2002 - 09.2015
- Developed strong relationships with clients through excellent customer service and regular followups.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
Customer Service Representative
Merillat Industries
07.1995 - 05.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Reico
06.1991 - 06.1995
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Culpeper County High School
Culpeper, VA06-1990
Skills
- HIPAA compliance
- Strong organization
- Patient confidentiality
- Patient registration
- Insurance verification
- Proactive approach
Timeline
Patient Access
Culpeper Medical Center
06.2022 - Current
Customer Service Representative
BOXIN/BOXOUT
09.2015 - 02.2018
Sales Agent
GEICO, Government Employees Insurance
06.2002 - 09.2015
Customer Service Representative
Merillat Industries
07.1995 - 05.2002
Customer Service Representative
Reico
06.1991 - 06.1995
High School Diploma -
Culpeper County High School
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