Andrew Talley
Virgilina,VA
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
9
9
years of professional experience
Work History
Customer Service Technician
Brightspeed
12.2022 - Current
- Installing, maintaining, and troubleshooting of high-speed internet, video and voice services .
- Splicing and terminating fiber optic and copper cables of various sizes.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently.
- Diagnosed service disruptions using advanced troubleshooting tools and techniques.
- Developed training materials for new hires, fostering a knowledgeable and capable team environment.
- Minimized service interruptions by proactively identifying potential issues and addressing them before they escalated.
- Reduced downtime by performing regular maintenance on network equipment and infrastructure.
Outside Plant Technician
Linderlake Corp
01.2019 - 12.2022
- Reduced network downtime through preventive maintenance measures and swift response to emergency repairs.
- Conducted routine inspections of outside plant facilities to ensure compliance with safety standards.
- Collaborated with project managers to execute network expansions and upgrades efficiently.
- Consistently met safety standards by adhering to strict protocols during the installation, repair, and maintenance tasks.
- Ensured timely project completion for fiber optic installations by efficiently coordinating with team members and stakeholders.
Utility Locator
UtiliQuest LLC
11.2016 - 01.2019
- Conducted underground utility location using electromagnetic technologies.
- Collaborated with contractors to ensure safe excavation practices and compliance with local regulations.
- Developed and maintained accurate mapping of utility infrastructure to enhance operational efficiency.
- Fostered relationships with municipal agencies to facilitate timely updates on utility projects and regulations adherence.
- Provided training to new employees on proper techniques for utility locating practices.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
Education
Halifax County High School
South Boston, VA06.2006
Skills
- Telecom equipment setup
- Fusion Splicing
- System troubleshooting
- Wireless network management
- Network installation
- Copper splicing and repair
- Installations and repairs
- Hardware troubleshooting
- Network systems
- Calm and professional under pressure
- OTDR testing
- Fault isolation
- Color code knowledge
- Loose tube cables
- Testing devices
- Fiber identification
Timeline
Customer Service Technician
Brightspeed
12.2022 - Current
Outside Plant Technician
Linderlake Corp
01.2019 - 12.2022
Utility Locator
UtiliQuest LLC
11.2016 - 01.2019
Halifax County High School