Andrew Sutphin
Aldie
Summary
Detail-oriented professional experienced in guest services and ground support operations. Known for exceptional communication and complaint handling skills, ready to leverage expertise to enhance guest satisfaction and operational performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist
Signature Flight Support, BBA Aviation
11.2024 - 08.2025
- Assisted guests with check-in and boarding processes to ensure smooth experiences.
- Responded promptly to guest inquiries, providing accurate information on services and amenities.
- Maintained cleanliness and organization of the lounge area, enhancing overall guest comfort.
- Collaborated with team members to address guest concerns efficiently and effectively.
- Handle luggage and directions quickly and carefully to maximize passengers time.
Line Technician
Signature Flight Support, BBA Aviation
08.2024 - 11.2024
- Operated ground support equipment to ensure timely aircraft servicing.
- Collaborated with team members to optimize workflow and service efficiency.
- Maintained excellent passenger and crew relationships.
- Completed all work with strict deadlines to ensure timeliness.
- Maintained safety protocols and compliance with regulatory standards.
Hertz VSA
Hertz Overland West
08.2023 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Attention to detail and cleanliness to adhere to customer standards.
Education
A&P License - Aviation Maintenance
Aviation Institute of Manassas
Manassas, VA01.2028
High School Diploma -
Lightridge High School
Aldie06.2023
Skills
- Exceptional communication
- Guest relations
- Complaint handling
- Feedback collection
- Welding
- Mechanical Experience
Certification
- Welding Training - August 2021-June 2023
- Aircraft Fueling & Ground Service - August 2024-August 2025
- Point of Entry Systems - August 2024- August 2025
Languages
English
Native or Bilingual
Timeline
Guest Experience Specialist
Signature Flight Support, BBA Aviation
11.2024 - 08.2025
Line Technician
Signature Flight Support, BBA Aviation
08.2024 - 11.2024
Hertz VSA
Hertz Overland West
08.2023 - 06.2024
A&P License - Aviation Maintenance
Aviation Institute of Manassas
High School Diploma -
Lightridge High School