Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Michael Motto

Gloucester

Summary

Dynamic sales associate with a proven track record at Dollar General, excelling in customer service and cash handling. Recognized for building strong customer relationships and enhancing satisfaction through effective problem-solving. Reliable and goal-oriented, I consistently deliver high-quality results while collaborating with team members to improve store performance.

Overview

9
9
years of professional experience

Work History

Sales Associate

Dollar General
05.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Painter

Thompson Painting INC
03.2016 - 04.2021
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Delivered high-quality painting services on time and within budget for a variety of clients.
  • Improved customer relations through strong communication skills and attention to detail in all projects.
  • Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
  • Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.

Education

Associate of Applied Science - Marketing

TNCC
Hampton VA

Associate of Applied Science - Merchandising

TNCC
Hampton VA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Meeting deadlines
  • Professional demeanor

Timeline

Sales Associate

Dollar General
05.2022 - Current

Painter

Thompson Painting INC
03.2016 - 04.2021

Associate of Applied Science - Marketing

TNCC

Associate of Applied Science - Merchandising

TNCC

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Andrew Michael Motto