Summary
Overview
Work History
Skills
Timeline
Generic

Andrianna Riddick

Chesapeake

Summary

Service Advisor/Estimator with 8+ years of experience in customer service and vehicle repair management. Proficient in assessing vehicle damage, providing accurate repair estimates, and enhancing customer satisfaction through effective communication and meticulous attention to detail. Demonstrates strong organizational, problem-solving, and leadership skills, ensuring efficient operations and high-quality service delivery in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Bakery Associate

Walmart
10.2024 - Current
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
  • Provided support to other departments within the store as needed, fostering a collaborative work environment.

Sales Associate

Priority Honda
06.2024 - 09.2024
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Estimator

Crash Champions
01.2024 - 06.2024
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.

Service Advisor / Estimator

Performance/Crash Champions
01.2022 - 01.2024
  • Providing expert advice to customers on vehicle repairs
  • Accurately estimating repair costs
  • Collaborating with technicians to ensure quality service
  • Resolving customer concerns promptly
  • Boosting customer satisfaction rates

Estimator

Priority Collision Center
10.2023 - 01.2024
  • Greet and go over damages of the vehicle with the customer
  • Communicate repair estimate information to customer and claim adjusters
  • Provide the customer with a copy of the estimate and thoroughly go over the estimate with said customer and get them scheduled
  • Check the vehicle in and document and take pictures of prior damages and the damages we are taking care of
  • Pass out the vehicle and estimate to a technician and wait for them to tear it down to see if there would be any supplements
  • Communicate with the customers with updates three days a week
  • Do everything possible to keep the customers updated and aware of the entire repair process

Receptionist

Priority Collision Center
01.2022 - 10.2023
  • Answered and directed incoming calls using multi-line telephone system
  • Scheduled and confirmed appointments
  • Updated and recorded customer or client information to maintain accounts
  • Processed payments and updated accounts to reflect balance changes
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Served visitors by greeting, welcoming and directing to appropriate personnel
  • Greeted customers, answered general questions and directed to appropriate locations
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
  • Greeted visitors entering establishment to determine nature and purpose of visit
  • Scheduled appointments and maintained and updated appointment calendars
  • Monitored reception area to provide consistently safe, hazard-free environment for customers
  • Protected clients' rights by maintaining confidentiality of personal and financial information
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel

Server

California Kitchen Pizza
09.2021 - 01.2022
  • Provided exceptional service to high volume of daily customers
  • Operated POS terminals to input orders, split bills and calculate totals
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Greeted customers, answered questions and recommended specials to increase profits
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
  • Cleaned tables and chairs to prepare dining area for next customers
  • Served food and beverages to patrons and immediately remedied issues with orders
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items
  • Trained new employees on restaurant procedures and plating techniques
  • Addressed complaints to kitchen staff and served replacement items
  • Promoted desserts, appetizers and specialty drinks to optimize sales
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
  • Recorded meal selections and transactions in microsystem to deliver prompt service
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
  • Explained menu options to guests, offered suggestions and took orders for food and beverages
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
  • Served food and beverages to patrons and confirmed complete orders
  • Stocked service areas with supplies during slow periods
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners

Cashier

Walmart
04.2019 - 01.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Accepted cash and credit card payments, issued receipts and provided change
  • Answered customer questions and provided store information
  • Collected payments and provided accurate change
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Helped customers find specific products, answered questions and offered product advice
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Worked closely with front-end staff to assist customers
  • Trained new team members in cash register operation, stock procedures and customer services
  • Processed sales transactions to prevent long customer wait times
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Learned roles of other departments to provide coverage and keep store operational
  • Verified customer age requirement for alcohol or tobacco purchases

Cashier

McDonald's
07.2016 - 05.2019
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Accepted cash and credit card payments, issued receipts and provided change
  • Answered customer questions and provided store information
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Worked closely with front-end staff to assist customers
  • Trained new team members in cash register operation, stock procedures and customer services
  • Processed sales transactions to prevent long customer wait times
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Helped with purchases and signed customers up for rewards program
  • Discounted purchases by scanning and redeeming coupons

Skills

  • Customer Service
  • Time Management
  • Problem Solving
  • Organization
  • Communication
  • Attention to Detail
  • Leadership
  • Critical Thinking
  • Creativity
  • Teamwork
  • Sales
  • Customer Relations
  • Appointment Scheduling
  • Documentation
  • Customer Support
  • Telephone Etiquette

Timeline

Bakery Associate

Walmart
10.2024 - Current

Sales Associate

Priority Honda
06.2024 - 09.2024

Estimator

Crash Champions
01.2024 - 06.2024

Estimator

Priority Collision Center
10.2023 - 01.2024

Service Advisor / Estimator

Performance/Crash Champions
01.2022 - 01.2024

Receptionist

Priority Collision Center
01.2022 - 10.2023

Server

California Kitchen Pizza
09.2021 - 01.2022

Cashier

Walmart
04.2019 - 01.2022

Cashier

McDonald's
07.2016 - 05.2019

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Andrianna Riddick