Juan Platero
Centreville
Summary
Knowledgeable in the member service representative position with proven background in enhancing member satisfaction and addressing concerns promptly. Possesses valuable experience in managing member inquiries and resolving issues efficiently. Demonstrated ability in effective communication and problem-solving to support team goals.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Apple FCU
09.2024 - Current
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Educated and engaged customers with new bank products and services.
Personal Shopper
Walmart
08.2019 - 04.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Server
IHOP
05.2018 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Science - Business Administration
Northern Virginia Community College
Manassas, VA05-2022
High School Diploma -
Westfield High School
Chantilly, VA06-2019
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
Timeline
Member Service Representative
Apple FCU
09.2024 - Current
Personal Shopper
Walmart
08.2019 - 04.2024
Server
IHOP
05.2018 - 08.2019
Associate of Science - Business Administration
Northern Virginia Community College
High School Diploma -
Westfield High School
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