Andy Banegas
Springfield
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
Work History
Server Trainer
Greenspring Retirement Community
11.2021 - 08.2023
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Sales and Marketing Associate
Edifis
08.2023 - 10.2023
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Conducted market research to assess customer needs and preferences.
- Developed customized sales pitches tailored to individual client needs, enhancing closing ratios.
- Provided exceptional customer service, resolving issues promptly and ensuring long-term client retention.
- Participated in skills development initiatives to promote team competence and success.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Catering Delivery Driver
Sinplicity Catering
10.2023 - 12.2024
- Maintained professional appearance and upheld company image while interacting with clients during deliveries.
- Supported inventory management efforts by reporting shortages or overages of supplies upon return from deliveries.
- Assisted in warehouse organization tasks such as stocking shelves, receiving shipments, or helping prepare equipment for upcoming events when not on deliveries.
- Fostered strong relationships with clients through excellent communication skills, addressing any concerns or special requests promptly.
- Offered assistance to colleagues in handling larger events, showcasing teamwork and adaptability under pressure.
- Collaborated with kitchen staff to confirm order details, preventing miscommunication and errors in preparation.
- Demonstrated initiative in problem-solving situations such as navigating unexpected traffic or addressing last-minute changes in event logistics, ensuring customer satisfaction and maintaining timely deliveries.
- Assisted in setting up catering displays at event locations, ensuring a visually appealing presentation for guests.
- Supported fellow drivers during peak times by picking up additional shifts or covering absences when needed.
- Improved order accuracy by thoroughly checking and packing all items before departure for delivery.
- Generated repeat business by providing outstanding customer service during each interaction with clients.
Education
High School Diploma -
John R. Lewis High School
Springfield 06-2021
Skills
- Customer service
- Time management
- Problem-solving
- Relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Catering Delivery Driver
Sinplicity Catering
10.2023 - 12.2024
Sales and Marketing Associate
Edifis
08.2023 - 10.2023
Server Trainer
Greenspring Retirement Community
11.2021 - 08.2023
High School Diploma -
John R. Lewis High School
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