Dedicated and customer-focused professional with a strong background in financial transactions, client relationship management, and problem resolution. Adept at handling money, managing accounts, and ensuring compliance with banking regulations. A bilingual (Spanish/English) communicator skilled in providing top-tier customer service, resolving customer concerns, and promoting financial products to meet client needs. Passionate about assisting customers with their banking needs while maintaining accuracy and professionalism in a fast-paced environment.
• Handled cash, credit, and digital transactions with accuracy and efficiency.
• Provided outstanding customer service, addressing inquiries and resolving concerns to enhance customer satisfaction.
• Assisted with training and mentoring new employees to ensure service excellence.
• Maintained a high level of professionalism in a fast-paced environment.
• Assisted customers with inquiries, complaints, and service requests in a professional manner.
• Processed transactions, handled cash, and ensured accuracy in financial operations.
• Developed strong customer relationships by providing personalized service and solutions.
• Maintained compliance with company policies and procedures.
Cash handling & transaction processing
Customer relationship management
Account management & maintenance
Sales & financial product promotion
Conflict resolution & problem-solving
Strong attention to detail & compliance awareness
Team leadership & training development
Bilingual: Spanish & English