Angel Billips
MyEyeDr
Manassas
1
Certification
7
years of professional experience
Results-driven professional with over 10 years in customer service and operational support in fast-paced settings. Expertise in problem-solving, communication, and organization, fostering collaborative team environments. Committed to enhancing customer experiences and driving organizational success through a detail-oriented approach and a customer-first mentality.
Work History
Eyewear Consultant
2 Months- Conducted personalized eyewear consultations to enhance patient satisfaction with frame styling and lens selection.
- Verified insurance benefits and guided patients in choosing products that aligned with their vision needs and budget.
- Executed frame adjustments, fittings, and repairs to ensure optimal comfort and functionality for patients.
- Performed frame adjustments, fittings, troubleshooting, and minor repairs.
- Maintained organized inventory and supported efficient daily clinic operations.
Assistant Manager
7 Months- Managed daily store operations, overseeing inventory, cash handling, and closing procedures to maintain operational efficiency.
- Ensured compliance with age-restricted sales regulations, safeguarding store reputation and customer trust.
- Successfully operated the store independently during extended shifts.
- Operated store alone during long shifts.
Sales Advisor
9 Months- Built lasting customer relationships through consultative sales and outstanding service.
- Supported inventory management, merchandising, and order processing to ensure product availability and presentation.
- Cultivated lasting customer relationships through consultative sales and exceptional service, leading to increased customer loyalty.
- Earned consistent five-star customer reviews for professionalism, product knowledge, and attentive customer care.
Beertender / Barista
11 Months- Delivered friendly, efficient customer service, enhancing customer satisfaction in fast-paced environment.
- Crafted specialty coffee beverages and served craft beer, ensuring adherence to quality standards.
- Supported daily operations by maintaining cleanliness and ensuring inventory accuracy.
Dog Daycare Attendant
1 Year 11 Months- Supervised groups of dogs, ensuring safety and structure during playtime.
- Monitored animal behavior and provided enrichment activities, enhancing pet well-being and owner communication.
- Promoted hygiene standards for animals and daily care routines.
Kennel Attendant / Bather
11 Months- Assisted in providing boarding and veterinary care for dogs and cats, ensuring comfort and well-being.
- Supported technicians in bathing, administering medications, and handling animals, enhancing overall care quality.
- Maintained strict sanitation standards while monitoring animal health to promote a safe environment.
Barista Trainer / Barista
2 Years 2 Months- Crafted handcrafted beverages with a focus on speed and accuracy to enhance customer satisfaction.
- Conducted training and onboarding for new employees to ensure consistent service quality.
- Provided friendly customer service in busy environments.
Education
Advanced Honors High School Diploma - General Studies
GPA: 3.87
Skills
Customer service
Frame selection
Prescription interpretation
Positive customer engagement
Relationship Building
Product demonstration
Insurance verification
Motivational skills
Customer Service Excellence
Team leadership
Customer Retention
Retail Operations
Product Organization
Cash Handling & POS Systems
Cash handling
Data entry
Office software
Insurance Assistance
Customer Follow-Up
Problem Solving
Conflict Resolution
Sales Motivation
Adaptability
Multitasking
Data Entry & Documentation
Eyewear Styling
Administrative Support
Fashion sense
Goal-oriented
Order Fulfillment
Lens Consultation
Customer assistance
Claims Assistance
Goal-oriented
Customer service
Creative thinking
Motivational skills
Team leadership
Customer support
Positive customer engagement
Relationship Building
Sanitation procedures
Customer Retention
Reliability
Effective communication
Organizational ability
Peer Collaboration
Active listening
Problem-Solving
Positive customer engagement
Positive customer engagement
Customer Interaction
Certification
- Certificate in Mediation & Restorative Justice
- HIPAA Knowledge
- Insurance Verification (VSP, EyeMed, Medicaid, and Commercial Plans)
Timeline
Eyewear Consultant
MyEyeDr
04.2025 - 06.2025Read More
Assistant Manager
Tobacco Hut
11.2024 - 06.2025Read More
Sales Advisor
Warby Parker
02.2024 - 11.2024Read More
Beertender / Barista
Aslin Beer Company
03.2023 - 02.2024Read More
Dog Daycare Attendant
Multiple Facilities
01.2022 - 12.2023Read More
Kennel Attendant / Bather
Springfield Animal Hospital
10.2020 - 09.2021Read More
Barista Trainer / Barista
Starbucks
08.2018 - 10.2020Read More
James Madison High School
Advanced Honors High School Diploma from General Studies
Read More
Awards & Recognition
Recognized in 350+ five-star Google reviews for outstanding customer service, product knowledge, and personalized care across multiple employers., Participant, Guinness World Record White House “Let’s Move!” Campaign (2011)
Additional Information
- Authorized to work in the United States for any employer
- Microsoft Office & Google Workspace
- Retail Operations & Inventory Management
- Cash Handling & POS Systems
- Data Entry & Documentation
- Customer Relationship Management
- Team Training & Support
- Adaptable, dependable, and quick to learn new systems
- Strong written and verbal communication skills
- Committed to providing exceptional customer experiences
Guinness World Record Holder: White House "Let's Move!" Campaign October 2011 Chosen t
White House's "Let's Move" Campaign
October 2011
Chosen to participate in First Lady Michelle Obama's campaign, helping set a
Guinness World Record for the most people performing jumping jacks within 24 hours.
Participating in this national health initiative introduced me to youth advocacy, civic
engagement, and community leadership at an early age. The experience reinforced my
commitment to public service and creating positive change for others.