Angel M. Smallwood
Harrisonburg
Summary
Results-driven Auto Detail Manager skilled in leading teams to deliver efficient vehicle detailing services. Focus on optimizing workflows, ensuring quality control, and enhancing customer satisfaction. Strong organizational, time management, and problem-solving abilities drive operational efficiency and productivity. Dedicated to staying current with auto detailing techniques and products for superior service delivery.
Overview
13
13
years of professional experience
Work History
Auto Detail Manager
Ultimate Touch Auto Detailing
Harrisonburg
05.2019 - Current
- Managed daily operations of auto detailing services, ensuring adherence to quality standards and customer satisfaction.
- Ensured that all vehicles were properly detailed according to customer specifications.
- Scheduled appointments and coordinated workflow to enhance service delivery efficiency.
- Traveled to provide mobile detailing services directly at clients' homes and businesses, improving customer convenience.
- Managed all finances, tax preparation and communications with clientele .
- Maintained inventory of detailing supplies and ordered materials.
- Created detailed invoices for customers upon completion of service.
EDM Machine Operator
Kenna Metal
New Market
05.2022 - 11.2022
- Operated EDM machine to precisely cut metal parts for machinery production.
- Executed assembly line tasks to efficiently fulfill daily work orders.
- Gained skills in blueprint reading for accurate project execution.
- Developed proficiency in caliper usage for accurate dimensional analysis.
Picker/Packer
Classic Distribution INC.
Mt. Crawford
11.2020 - 03.2022
- Assembled, packaged, labeled, and shipped warehouse inventory to ensure timely order fulfillment.
- Collaborated with sales team and quality assurance to communicate product status, inventory levels, and schedule changes in work orders.
- Enhanced SAP software skills to improve operational efficiency.
- Contributed to weekly team discussions focused on enhancing collaboration and efficiency.
Load Out Team Lead
Pilgrims INC.
Timberville
03.2013 - 11.2019
- Operated industrial equipment, including forklift, sky-lift, skid loader, and company yard truck, to support efficient load-out operations.
- Oversaw daily product inventory and communicated updates to the management team every week.
- Achieved VA Weigh Masters Certification through Pilgrims Inc. to ensure accurate weight measurements.
- Completed fire rescue and C.P.R training and certification at Rockingham County Fire Department to respond effectively in emergencies.
Education
G.E.D -
Triplet Technical School
Mt. Jackson, VASkills
- Auto detailing techniques
- Inventory management
- Service billing processes
- Workflow management
- Team management
- Leadership
- Problem Solving
- Time Management
- Organization
- Communication
- Quick Learner
- Responsible
Timeline
EDM Machine Operator
Kenna Metal
05.2022 - 11.2022
Picker/Packer
Classic Distribution INC.
11.2020 - 03.2022
Auto Detail Manager
Ultimate Touch Auto Detailing
05.2019 - Current
Load Out Team Lead
Pilgrims INC.
03.2013 - 11.2019
G.E.D -
Triplet Technical School