Angel Rivera
Stafford
Summary
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic.
Professional prior service member that’s a highly reliable team player, known for adapting to shifting priorities and achieving mission objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Package Delivery Driver
Independent Contractor
10.2021 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Lifted, lowered, and carried packages typically weighing Number pounds throughout regular course of delivery.
- Completed on-time deliveries by choosing best and most efficient routes.
TEAM LEADER
United States Army
01.2018 - 05.2021
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
- Operated advanced communication systems to maintain constant contact between ground forces and higher headquarters.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
CALL CENTER AGENT
Teleperformance
11.2016 - 01.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Documented customer inquiries and feedback, including service delivery suggestions in company database
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Managed high-volume of inbound and outbound customer calls
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Updated customer accounts, addresses and contact information within call management databases
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Helped clients navigate online systems within established frameworks to obtain services
- Reviewed files, records and other obtained documents to respond to customer requests
CUSTOMER SERVICE ASSOCIATE
Arby's
11.2015 - 10.2016
- Accept and process customer payments using a cash register and/or multi counting machines
- Communicate with customers regarding orders, comments, and complaints
- Clean and organize eating, service, and kitchen areas
- Use of excellent customer service both at front and drive through
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Assessed customer needs and upsold products and services to maximize sales
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Addressed inquiries, resolved customer issues and managed customer relations
TEAM MEMBER
Oxygen Development
12.2014 - 09.2015
- Managing all on site installation, repair, maintenance and test tasks
- Diagnosing errors or technical problems and determining proper solutions
- Packed and scanned completed orders for accurate shipment to final destinations
- Completed additional learning opportunities to advance knowledge and move into senior team member position
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards
- Worked hard to learn all required tasks quickly and maximize performance
- Unloaded trucks, moved containers to staging area and determined correct storage locations
WAREHOUSE ASSOCIATE
Whole Foods Storage
05.2013 - 11.2014
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors
- Received, stored and shipped goods and materials
- Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers
- Noted current product inventory levels to support completion of order requests and audits
- Conducted monthly inventories of materials on work floor
- Loaded perishable goods into environmentally controlled trucks for planned delivery schedules
- Arranged items on store racks and shelves, checking correct location and prices
- Inspected and moved products to designated areas in warehouse
Education
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL04.2014
Skills
- Customer service
- Team leadership
- Equipment management
- Managing PPE
- Safety protocols
- Squad leadership
- Workload management
- Deadline adherence
- Safety compliance
- Work inspections
- Critical thinking
- Task prioritization
- Positive attitude
- Attention to detail
- Heavy lifting
- Goal setting and achievement
- Continuous development
- Data entry
- Cash handling
- Communicating with clients
- Self-motivated and disciplined
- Warehouse safety
- Material loading and unloading
Accomplishments
- Awarded army commendation medal
Timeline
Package Delivery Driver
Independent Contractor
10.2021 - 12.2023
TEAM LEADER
United States Army
01.2018 - 05.2021
CALL CENTER AGENT
Teleperformance
11.2016 - 01.2018
CUSTOMER SERVICE ASSOCIATE
Arby's
11.2015 - 10.2016
TEAM MEMBER
Oxygen Development
12.2014 - 09.2015
WAREHOUSE ASSOCIATE
Whole Foods Storage
05.2013 - 11.2014
High School Diploma -
Treasure Coast High School
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