Summary
Work History
Education
Skills
Timeline
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Angela Beck

Galax

Summary

Dynamic professional with a proven track record at Diversco Integrated Services, enhancing client satisfaction and retention through exceptional customer service and problem-solving skills. Mastered data entry and software systems, leading to reduced customer wait times and improved issue resolution. Achieved a high client retention rate by building strong relationships and efficiently managing escalated issues.

Work History

Call Center Rep

Xm Nation
  • Handled large number of calls efficiently while delivering excellent customer support.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Account Manager

Diversco Integrated Services
  • Built strong client relationships resulting in increased satisfaction.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Customer Service Rep

Duke Power
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Elevated customer satisfaction and repeat patronage by handling complaints with care.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Office Technology - General Office Technology

Wytheville Community College
Wytheville, VA
05.2022

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Timeline

Call Center Rep

Xm Nation

Account Manager

Diversco Integrated Services

Customer Service Rep

Duke Power

Office Technology - General Office Technology

Wytheville Community College

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Angela Beck