Angela Bohn

GEICO

07.2019 - Current

Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Managed a high volume of claims effectively by maintaining excellent organizational skills.
Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both customers and the organization.
Followed up with customers on unresolved issues.
Collaborated with cross-functional teams to optimize claims handling procedures.
Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Adjuster.
Reviewed insurance and claims documents to verify required information.
Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
Improved team morale and productivity by fostering collaborative work environment.
Mentored new hires, resulting in stronger staff development and increased productivity.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Coached employees on best practices, providing constructive feedback to support their professional growth.