Angela Cleary
Bumpass
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
29
29
years of professional experience
1989
1989
years of post-secondary education
Work History
Owner
Apfel Haus
Louisa
09.2020 - 11.2025
- Managed daily operations and staff scheduling for a busy café environment.
- Developed seasonal menus and curated beverage offerings to enhance customer experience.
- Oversaw inventory control and procurement of high-quality ingredients and supplies.
- Trained new employees on service standards and café procedures.
- Ensured compliance with health and safety regulations in food preparation areas.
- Fostered a positive team culture through effective communication and leadership practices.
- Analyzed customer feedback to improve service quality and product offerings.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
Baker
Apfel Haus
Bumpass
09.2020 - 11.2025
- Baked a variety of bread and pastries daily for customer orders.
- Maintained cleanliness and organization in the baking area and kitchen.
- Monitored ingredient inventory and assisted in ordering supplies as needed.
- Operated ovens, mixers, and other baking equipment efficiently and safely.
- Ensured compliance with health regulations during food preparation processes.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Kept records of daily production numbers for each type of item produced.
- Provided customer service by answering questions about menu items or taking orders from customers.
Dairy Farm owner operator
Apfel Farms
Bumpass
11.2009 - 04.2020
- Managed daily operations of dairy herd and milking processes.
- Oversaw feed management and nutrition for optimal animal health.
- Implemented best practices for animal welfare and care standards.
- Maintained equipment and machinery to ensure operational efficiency.
- Monitored milk quality and ensured compliance with industry regulations.
- Coordinated with suppliers for feed, supplies, and veterinary services.
- Conducted regular inspections of facilities to uphold cleanliness standards.
- Used farm tools and vehicles to move animals, feed and equipment to designated locations.
- Monitoring animal health and wellbeing through regular checks on feed intake, body condition score and general behaviour.
- Feeding, milking and caring for cows, sheep and other animals.
- Operating tractors and other farming equipment in accordance with safety guidelines.
- Repairing and maintaining farm infrastructure such as fences, gates, sheds and water systems.
- Collecting data on milk production, herd size, fertiliser usage and other relevant metrics.
- Ensuring that all livestock are correctly tagged with identification tags or ear tags.
- Carrying out routine maintenance of dairy machinery such as milking machines and pasteurisers.
- Greeted and assisted buyers, vendors and farm visitors when appropriate.
- Process raw milk into sellable cheese products to local restaurants and farmers markets
- Managed farm schedules for livestock, special events, and crops.
Tier 2 Technical Support Specialist
Tech Force
Atlanta
05.2005 - 07.2007
- Provided advanced troubleshooting for complex technical issues in software products.
- Collaborated with cross-functional teams to resolve customer inquiries efficiently.
- Documented technical solutions in the knowledge base for future reference.
- Investigated reported issues, coordinated with internal teams and devised strategies for responding to customers.
- Used remote control and assistance tools expertly to support non-local customers.
- Provided technical support to customers via phone, email and chat.
- Created detailed reports of customer interactions and resolutions.
- Handled escalated calls from Tier 1 Technical Support Specialists.
- Maintained positive working relationship with fellow staff and management.
Accounts Receivable Manager
Daubers
Springfield
08.1996 - 11.2000
- Managed accounts receivable processes to ensure timely cash flow.
- Oversaw billing operations and maintained accurate customer records.
- Collaborated with sales teams to resolve billing discrepancies efficiently.
- Established relationships with customers to facilitate payment resolution.
- Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
- Negotiated payment plans with past due customers while ensuring full compliance with company policies.
- Investigated and resolved customer inquiries regarding billing issues or discrepancies.
- Generated monthly statements for clients outlining their current balances due.
- Maintained accurate records of all accounts receivable transactions.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Researched disputed invoice items for resolution of payment delays.
- Followed up with customers via phone, email, or mail regarding outstanding invoices.
- Reconciled daily cash receipts and applied payments to the appropriate accounts.
- Monitored delinquent accounts and initiated collection efforts as needed.
Education
Mount Vernon Alexandria Va
Alexandria, VASkills
- Staff management
- Problem resolution
- Inventory control
- Financial management
Timeline
Owner
Apfel Haus
09.2020 - 11.2025
Baker
Apfel Haus
09.2020 - 11.2025
Dairy Farm owner operator
Apfel Farms
11.2009 - 04.2020
Tier 2 Technical Support Specialist
Tech Force
05.2005 - 07.2007
Accounts Receivable Manager
Daubers
08.1996 - 11.2000
Mount Vernon Alexandria Va