Angela Combs
Blue Ridge
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective ability to work independently and responsibly. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Transaction Coordinator
Virginia Realty Group
03.2015 - Current
- Ensured smooth transaction coordination through effective research, data preparation, managing timelines, deadlines, and documentation requirements while working remotely.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process via phone and written correspondence .
- Resolved issues between parties involved in the transaction diplomatically while maintaining professionalism at all times.
Test Administrator
Pearson Vue Testing Centers
04.2019 - 09.2022
- Received superior customer service satisfaction scores for 12 consecutive quarters.
- Kept current on industry best practices through regular professional development opportunities and research initiatives.
- Contributed to increased client referrals through exceptional customer service practices.
Front Office Receptionist
The Endoscopy Center of SW Virginia
05.2012 - 06.2013
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
- Completed administrative patient intakes with case histories, insurance information and patient referrals using multi-platform system.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
Education
Diploma - Dental Assisting With X-ray Certification
Florida College of Medical And Dental Careers
Jacksonville, FLSkills
- Client relationship building
- Active listening
- Critical thinking
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Microsoft Office Suite
- Research
- Deadline management
- Customer service
- Time management
- Excellent communication
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Work independently
Timeline
Test Administrator
Pearson Vue Testing Centers
04.2019 - 09.2022
Transaction Coordinator
Virginia Realty Group
03.2015 - Current
Front Office Receptionist
The Endoscopy Center of SW Virginia
05.2012 - 06.2013
Diploma - Dental Assisting With X-ray Certification
Florida College of Medical And Dental Careers
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