Angela Gentry
Radford
Summary
Dedicated and compassionate professional with extensive experience in case management, crisis intervention, and workforce development. Proven ability to support and advocate for individuals affected by domestic and sexual violence. Strong communicator and organizer committed to facilitating positive client outcomes.
Overview
19
19
years of professional experience
Work History
Case Manager
VSAP
04.2025 - 08.2025
- Coordinated client assessments to determine eligibility for services and support.
- Developed individualized service plans to address client needs and goals.
- Facilitated communication between clients and community resources for comprehensive support.
- Monitored client progress through regular follow-ups and adjustments to care plans.
- Trained new case managers on best practices and organizational policies.
- Led interdisciplinary team meetings to enhance collaboration and service delivery efficiency.
- Advocated for clients' rights, ensuring access to necessary services and resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Case Manager / TANF Workforce Development Specialist
People Inc.
10.2021 - 03.2025
- - Managed WIOA Adult and Dislocated Worker cases, delivering comprehensive employment services.
- - Performed eligibility determinations, assessments, and workplace counseling.
- - Facilitated job search activities, post-employment support, job development, and placement assistance.
Family Advocate / Task Manager
Family Resource Center, Inc.
09.2018 - 09.2021
- - Provided crisis intervention and supportive counseling to adult and youth victims of domestic and sexual violence.
- - Designed and implemented individualized safety plans; provided in-court accompaniment.
- - Educated clients on court processes and coordinated communication with legal representatives.
Patient Service Representative
12.2012 - 10.2015
- - Scheduled and coordinated appointments and travel for supervisors and managers.
- - Trained new administrative staff to ensure adherence to policies and procedures.
- - Developed organizational practices to support transition to Electronic Health Records while maintaining confidentiality.
Psychiatric Aide / CNA
Southwestern Virginia Mental Health Institute
07.2006 - 11.2012
- - Maintained accurate records of patient care and monitored progress and concerns.
- - Trained in Therapeutic Options to support safety when working with challenging behaviors.
- - Responded to patients’ physical and emotional needs and supported treatment goals.
Education
Bachelor of Science - Psychology & Health Sciences
Liberty University
01.2021
Associate of Arts & Sciences - Human Services
Wytheville Community College
01.2018
Certificate - Human Services & Mental Health
Wytheville Community College
01.2011
Certificate - undefined
Virginia Highlands Community College
01.2005
High School Diploma - undefined
Northwood High School
01.1998
Skills
- - Behavioral Health, Case Management, Crisis Intervention
- - Individual & Group Counseling; Advocacy & Supportive Counseling
- - Workforce Development; Job Development & Placement
- - Microsoft Office (Word, PowerPoint, Excel, Publisher)
- - Strong verbal and written communication; leadership and supervisory experience
- - Excellent organizational and record-keeping skills
Timeline
Case Manager
VSAP
04.2025 - 08.2025
Case Manager / TANF Workforce Development Specialist
People Inc.
10.2021 - 03.2025
Family Advocate / Task Manager
Family Resource Center, Inc.
09.2018 - 09.2021
Patient Service Representative
12.2012 - 10.2015
Psychiatric Aide / CNA
Southwestern Virginia Mental Health Institute
07.2006 - 11.2012
Bachelor of Science - Psychology & Health Sciences
Liberty University
Associate of Arts & Sciences - Human Services
Wytheville Community College
Certificate - Human Services & Mental Health
Wytheville Community College
Certificate - undefined
Virginia Highlands Community College
High School Diploma - undefined
Northwood High School