Angela Hayden
Saltville
Summary
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Personable teller with several years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Friendly Senior Teller to build long-lasting relationships with customers and coworkers. Always adheres to security and compliance procedures. Proficient in state and federal banking laws.
Overview
16
16
years of professional experience
2010
2010
years of post-secondary education
Work History
Head Teller
The Bank of Mariom
Glade Spring
05.2022 - Current
- Supervised daily operations of teller team, ensuring compliance with bank policies.
- Assisted customers with transactions, addressing inquiries and resolving issues promptly.
- Trained new tellers on procedures, systems, and customer service best practices.
- Monitored cash flow and balanced cash drawers at the end of each shift.
- Implemented security measures to safeguard customer information and bank assets.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Handled daily team scheduling and properly staffed shifts.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Kept teller window areas clean, organized, and fully stocked.
Key Holder
Dollar General
Chilhowie
06.2021 - 05.2022
- Managed store operations during peak hours and maintained customer service standards.
- Assisted in training new team members on store policies and procedures.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Conducted regular cash register reconciliation to uphold financial accuracy.
- Executed daily opening and closing procedures for store readiness.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Supervised bank deposits and security procedures to support store opening and closing.
Breakfast Supervisor
Hardees Resturamt
Chilhowie
02.2012 - 06.2021
- Supervised breakfast staff, ensuring efficient service during peak hours.
- Trained new employees on food safety and customer service standards.
- Coordinated inventory management for breakfast supplies and ingredients.
- Implemented daily cleaning schedules to uphold sanitation requirements.
- Monitored food preparation to maintain quality and presentation standards.
- Assisted in scheduling shifts and managing team attendance effectively.
- Resolved customer complaints with professionalism and promptness during breakfast hours.
- Checked dates on food to maintain proper rotation, discarding expired items.
- Analyzed financial data such as sales figures or labor costs to develop strategies for increasing profits or controlling expenses.
- Ensured all health and safety regulations were followed in the kitchen area.
- Reviewed meal preparation times to guarantee efficient service during peak hours.
- Conducted regular performance reviews with kitchen staff members to provide constructive feedback on areas needing improvement.
- Maintained records of inventory, orders, invoices, production costs, and labor expenses.
- Trained new employees on proper food handling techniques, customer service standards, and sanitation procedures.
- Directed and supervised the activities of kitchen personnel to ensure that food preparation and service met quality standards.
- Scheduled staff shifts according to business needs and budget constraints.
- Performed basic maintenance tasks such as cleaning equipment or changing lightbulbs in order to keep the facility running smoothly.
- Addressed customer complaints promptly and professionally while maintaining high standards of hospitality.
Billing Specialist
Telaperforms
Marion
05.2009 - 02.2012
- Processed and verified invoices for accuracy and compliance with company policies.
- Managed billing inquiries and resolved discrepancies with clients effectively.
- Coordinated with internal departments to ensure timely billing and collections.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained billing records and documents in electronic systems for easy access.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Education
Northwood High
Saltville, VATimeline
Head Teller
The Bank of Mariom
05.2022 - Current
Key Holder
Dollar General
06.2021 - 05.2022
Breakfast Supervisor
Hardees Resturamt
02.2012 - 06.2021
Billing Specialist
Telaperforms
05.2009 - 02.2012
Northwood High