Angela Hensley

Position Overview: As an Emergency Medical Dispatcher at AEC-MTRR, you will play a crucial role in coordinating and managing ambulance transport services for patients in need of interfacility transfers. Working closely with our dispatch team and ambulance crews, you will be responsible for ensuring timely response to medical emergencies and coordinating the safe transport of patients to their designated healthcare facilities.

Key Responsibilities:

• Emergency Response Coordination: Promptly assess incoming calls, gather essential information, and dispatch appropriate ambulances.
• Communication Management: Maintain clear and effective communication with ambulance crews, healthcare facilities to coordinate patient transfers and ensure seamless transitions of care.
• Resource Allocation: Efficiently allocate available resources, including ambulances and medical personnel, to prioritize and respond to emergency calls based on urgency and severity of patient condition.
• Documentation: Accurately record all relevant information related to emergency calls, patient transfers, and dispatch activities in our computer-aided dispatch system, ensuring compliance with regulatory requirements and company protocols.
• Quality Assurance: Participate in ongoing training and quality improvement initiatives to enhance dispatch procedures, optimize response times, and improve overall service delivery.
• Customer Service: Demonstrate professionalism, empathy, and compassion when interacting with patients, family members, and healthcare professionals, providing reassurance and support during stressful situations.

Took care of my mom from home, Handling all ADL's and Life skills as she was bedbound also handle all appointments.

• Provided compassionate personal care, including bathing, grooming, and dressing for elderly clients.
• Assisted with medication management to ensure adherence to prescribed schedules.
• Monitored health conditions and reported changes to healthcare professionals as needed.
• Developed personalized activity plans to enhance mental stimulation and physical mobility.
• Implemented safety protocols to prevent falls and ensure a secure living environment.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
• Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.

This was a contract Job

Work from home

• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Call and main adherence on medications and go over side affects and resources if pt need that
• Implemented strategic initiatives increasing efficiency in patient data management and response times.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.

These were all cold calls

• Deliver Medication from Pharmacy to Nursing homes and Group homes had my own Routes.
• Ensured timely delivery of packages to designated locations while adhering to safety protocols.
• Maintained accurate delivery logs and records, enhancing operational efficiency.
• Conducted routine vehicle inspections and performed basic maintenance to ensure reliability.
• Utilized GPS technology for optimal route planning, reducing travel time and fuel consumption.
• Collaborated with dispatch team to coordinate schedules and manage delivery workload effectively.
• Trained new drivers on company policies, safety regulations, and delivery procedures.
• Completed on-time deliveries by choosing best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained strong relationships with clients through proactive communication and personalized service.

Passed Medication to the inmate at the Regional Jail

• Administered prescribed medications and monitored patient responses for optimal health outcomes.
• Ensured compliance with safety protocols and medication administration procedures in high-pressure environments.
• Collaborated with healthcare teams to develop individualized care plans addressing patient needs.
• Trained new staff on medication administration techniques and best practices for patient care.
• Documented medication administration accurately, maintaining detailed records in compliance with regulations.
• Assisted in coordinating patient care activities to enhance operational efficiency within the facility.
• Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
• Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
• Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
• Contributed to efficient facility operations by preparing and organizing medications in advance for scheduled distribution times.

Summary of Position: This position reports directly to the Program Director and directly supervises the

Residential Counselors. This is a professional position. Under general supervision, develops, implements

and monitors training programs and supervises and assists clients with a diagnosis of intellectual or

developmental disabilities in a residential group home program; and performs other work as required.

Develops and maintain a training environment by assisting individuals to develop self-help, independent-

living, social and leisure skills. Work hours may vary Monday-Sunday to include evenings, weekends and

holidays

Develops and implements individual program plans.

• Provides instruction on daily living skills such as shopping, food preparation, budgeting, and

housekeeping.

• Assists and supervises individuals in a residential environment.

• Trains and monitors individuals in social skills such as etiquette and interpersonal relations.

• May assist individuals in selecting and arranging routine or emergency medical care and first aid.

• Instructs and supervises individuals in self-help skills such as personal hygiene and grooming.

• May transport individuals to work, doctor's appointments, leisure activities; program sites or other

destination when appropriate according to program plans.

• Trains and supervises individuals in leisure activities and the proper use of free time.

• Maintains program records and prepares reports as required and requested.

• Under close supervision, may counsel clients.

• May provide case management services to clients to include individual needs assessment, service

planning, linking and monitoring of service deliveries.

• Be able to administer medication according to established procedures.

• May perform house cleaning or minor repairs.

• Lead staff training as designated by CEO or Program Director.

• Complete monthly supervisions for all staff supervised.

• Conduct monthly staff meetings at designated group home(s).

• Participates in on-call rotation. Provides on-call support to on-duty-staff.

• Performs related work as required. Knowledge of intellectual disabilities and related problems; good knowledge and skills needed for

community living; interpersonal skills, to include the ability to empathize and demonstrate respect and

patience; ability to communicate effectively orally and in writing; ability to perform basic accounting

tasks such as completing individual cash forms, checking account maintenance and petty cash forms;

ability to climb stairs; ability to maintain program records and to develop clear and concise programs

plans; and must be able to work and make judgments independently, as well as function as a team. Meet

all DBHDS current training requirements

Pre Packaged Medications for long term Nursing Facility's

~ Helped with compounding medications

~ I was in charge of shipping medications out to home for cycle medications

~Helped in home meds being sent in so kept up with that and counts and packaging medications

• Dispensed medications accurately while adhering to safety protocols and regulatory guidelines.
• Assisted pharmacists in managing inventory levels and ensuring medication availability.
• Trained new pharmacy technicians on operational procedures and best practices.
• Monitored medication storage conditions to ensure compliance with safety standards.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

• Assisted students in boarding and disembarking buses, ensuring safety and security during transport.
• Provided support to bus drivers by managing student behavior and maintaining order on the bus.
• Communicated effectively with parents and staff regarding student needs and transportation schedules.
• Monitored passenger safety and compliance with transportation policies, enhancing overall service quality.
• Developed strategies for improving efficiency in student pick-up and drop-off procedures, streamlining operations.
• Implemented feedback mechanisms to address concerns promptly, improving parent satisfaction with services provided.
• Helped students with physical and mental disabilities to board, disembark and ride bus.

This Job was PRN

• Administered emergency medical care to patients in various critical situations.
• Implemented safety protocols during high-stress scenarios to minimize risks.
• Streamlined communication between dispatchers, hospitals, and on-scene personnel for optimal response times.
• Conducted regular equipment checks to ensure operational readiness of medical tools and supplies.
• Developed training materials focused on emergency response procedures for new staff onboarding.
• Evaluated patient conditions and prioritized interventions based on severity and urgency.
• Assisted paramedics in advanced procedures, contributing to successful treatment outcomes for patients.
• Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Monitored vital signs continuously throughout transports, identifying subtle changes that could indicate a worsening condition or potential complications requiring intervention by more qualified medical personnel.
• Documented accurate patient care reports, maintaining comprehensive records for future reference by healthcare professionals.
• Coordinated with hospital staff upon arrival at medical facilities, ensuring a smooth transition of care from prehospital providers to definitive treatment teams.
• Operated emergency vehicles safely and efficiently, adhering to traffic regulations while prioritizing the well-being of patients during transport.
• Conducted thorough assessments of patient conditions, utilizing critical thinking skills to determine optimal courses of action.
• Maintained clean and organized ambulances, ensuring a safe and efficient environment for both patients and colleagues.
• Prepared patients for transport by securing them appropriately using stretchers or other immobilization devices when necessary.