Angela Jones
Chesapeake
Summary
Accomplished manager with a proven track record at Feather N Fin, enhancing customer satisfaction and operational efficiency. Skilled in data analysis and leadership, I've successfully driven team performance and revenue growth. Known for exceptional problem-solving abilities and customer engagement, I've consistently delivered quality service, achieving significant improvements in customer loyalty and business profitability.
Overview
40
40
years of professional experience
Work History
Breakfast Specialist, Cashier
CHESAPEAKE PUBLIC SCHOOLS
12.2013 - Current
- Developed rapport with regular customers, fostering loyalty and repeat business
- Efficiently managed high-volume breakfast service, maintaining consistent quality and speed of service.
- Followed all company policies and procedures to deliver quality work
- Prepared and served breakfast items, ensuring timely and efficient service.
- Handled cashier duties for breakfast service, ensuring accurate transactions and customer satisfaction.
- Managed workflow to ensure timely project delivery.
- Enhanced service quality with focused attention on client needs.
- Addressed client concerns for heightened satisfaction.
Order Specialist
QVC Chesapeake
08.2004 - Current
- Transformed customer service experience by consistently providing prompt responses to inquiries via email or phone calls ensuring all concerns are addressed immediately.
- Actively participated in team meetings and training sessions, providing valuable input on ways to improve operational processes and enhance overall team performance.
- Contributed to revenue growth through upselling techniques when communicating with customers about their specific needs or requirements.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Communicated with customers to address order inquiries, changes and cancellations.
- Reviewed and authorized credit approvals, ensuring alignment with organizational standards.
Fast Food Manager
Hardee's
10.2000 - 05.2003
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Manager
Feather N Fin
05.1985 - 10.2000
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed bank deposits, ensuring accurate and timely transactions.
- Accomplished multiple tasks within established timeframes.
- Oversaw inventory processes to maintain accurate stock records and streamline operations.
- Oversaw the ordering of food supplies to maintain optimal stock levels and support business operations.
Education
No Degree -
Manor High School
1401 Elmhurst Lane Portsmouth, VaSkills
- Data analysis
- Customer service
- Quality assurance
- Problem solving
- Communication skills
- Time management
- Inventory control
- Networking skills
- Customer engagement
- Leadership skills
- Customer relations
Accomplishments
- Completed manager training program.
- Achieved [number]% of sales quote.
Timeline
Breakfast Specialist, Cashier
CHESAPEAKE PUBLIC SCHOOLS
12.2013 - Current
Order Specialist
QVC Chesapeake
08.2004 - Current
Fast Food Manager
Hardee's
10.2000 - 05.2003
Manager
Feather N Fin
05.1985 - 10.2000
No Degree -
Manor High School
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