ANGELA MABE
Rocky Mount
Summary
Results-driven professional with a focus on customer service excellence and operational efficiency. Experienced in managing inquiries for Medicare and Medicaid members, ensuring compliance and confidentiality. Strong organizational and problem-solving skills foster effective communication and support in diverse service environments.
Overview
22
22
years of professional experience
Work History
MEMBER SERVICES REPRESENTATIVE
Issues Management Inc.
06.2025 - 06.2026
- Assisted Medicare and Medicaid members with benefits, eligibility, claims, provider, and service-related inquiries.
- Resolved customer concerns while maintaining HIPAA compliance and confidentiality.
- Documented interactions accurately and utilized multiple systems to research and resolve issues.
- Delivered professional, empathetic service in a fast-paced call center environment.
INDEPENDENT EDUCATOR
Self-Directed Homeschool Program
Stoneville
01.2013 - 01.2024
- Managed curriculum planning, scheduling, recordkeeping, and compliance documentation.
- Maintained detailed records and adapted instruction to meet individual learning needs.
- Developed strong organizational, communication, and problem-solving skills through daily instruction and mentoring.
PARAPROFESSIONAL / DAY TREATMENT SECRETARY
Rockingham County Schools
Eden
01.2004 - 01.2013
- Answered phones, directed inquiries, and served as a primary contact for students, families, and staff.
- Maintained confidential records, entered data accurately, and coordinated admissions, transfers, and documentation.
- Supported daily office operations while ensuring efficient communication and administrative processes.
Skills
- Customer Service
- Member Services
- Medicare & Medicaid Support
- HIPAA Compliance
- Data Entry
- Records Management
- Administrative Support
- Scheduling & Coordination
- Problem Resolution
- Microsoft Office
- Communication
- Time Management
Timeline
MEMBER SERVICES REPRESENTATIVE
Issues Management Inc.
06.2025 - 06.2026
INDEPENDENT EDUCATOR
Self-Directed Homeschool Program
01.2013 - 01.2024
PARAPROFESSIONAL / DAY TREATMENT SECRETARY
Rockingham County Schools
01.2004 - 01.2013