I am very interested in learning new things that can benefit our patients here at FHRC I have been filling in while we are searching for a Director of Actives, and I have LOVED IT! I really enjoy seeing our patients happy and having fun! I would like to start new activities and follow through on the activities calendar set by corporate I also would like to see a stronger FB/Social Media presence as I feel families and other community people enjoy seeing those posts
Angela Markham
Ferrum
Summary
I feel I am a great employee with a proven track record at Franklin Health and Rehab. Excelled in enhancing patient satisfaction and streamlining admissions processes. Demonstrates exceptional communication and data entry proficiency, alongside a strong work ethic and organizational skills. Successfully collaborated on new patient outreach programs, significantly contributing to high volume admissons.
Results-driven professional with substantial experience in admissions coordination. Proven ability to streamline application processes, enhance team collaboration, and adapt to dynamic environments. Known for strong organizational skills, attention to detail, and commitment to achieving goals.
Overview
22
22
years of professional experience
Work History
Admissions Coordinator
Franklin Health and Rehab
01.2013 - Current
- Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Assisted in patient admission process based on federal and state laws.
- Completed preliminary paperwork for incoming and outgoing patients.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Worked with Admission Director on organizing new MME and outreach programs to gain more interest in our building.
Service Ambassador
Franklin Health and Rehab
07.2003 - 01.2013
- Provided exceptional service to patients and their families.
- Answered phones, emails and fax in a timely manner and ensured that families/patients got to the department they need.
- I worked with the BOM to ensure all receipts were correct and that patient got their patients in a timely manner.
- I worked with the DOR to make sure patients schedules where correct and printed for the next day.
- Enhanced patient satisfaction by promptly addressing questions and issues and providing personalized assistance to each patient and family member.
Education
High School Diploma -
Franklin Co High School
Rocky Mount, VA06-1991
Skills
- Strong organization
- Strong work ethic
- Data verification
- Patience and composure
- Exceptional communication
- Medical admissions processes
- Data entry proficiency
- Professional appearance
- Good bedside manner
- Customer service
- Listening skills
- Computer literacy
- Multitasking and organization
Interests
Timeline
Admissions Coordinator
Franklin Health and Rehab
01.2013 - Current
Service Ambassador
Franklin Health and Rehab
07.2003 - 01.2013
High School Diploma -
Franklin Co High School
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